As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Senior Technical Writer – Ciena (Blue Planet Products)
Ciena is looking for a skilled, highly motivated Senior Technical Writer. We’re seeking a problem solver with excellent language skills who can create easy-to-understand user guides, online help, tutorials, configuration guides, and other user assistance content to help our customers use our products effectively.
Responsibilities
- Create and maintain high-quality, customer-facing documentation for Blue Planet products.
- Develop user guides, online help, tutorials, and configuration guides.
- Supplement documentation with relevant use cases, procedural steps, and visuals.
- Ensure documentation is clear, concise, and aligned with user needs and product functionality.
General Activities
- Write, maintain, and continuously improve customer documentation.
- Work independently with minimal supervision to meet deadlines and customer priorities.
- Quickly become proficient with new tools, software, and product features.
Collaboration with Stakeholders
- Collaborate with developers, subject matter experts, product managers, and customer support teams to gather information and identify documentation needs.
- Participate in weekly scrum meetings and team discussions to understand release requirements and timelines.
- Identify and close gaps in documentation based on customer feedback and product updates.
Areas of Impact
- Play a key role in enhancing customer satisfaction and product usability through effective documentation.
- Contribute to the overall success of product adoption and customer support.
Requirements
- Excellent writing, editing, grammar, and verbal communication skills.
- Strong attention to detail and ability to simplify complex technical concepts.
- Experience writing for external audiences and creating user-focused documentation.
- Proven ability to manage multiple deliverables and meet tight deadlines.
- BA/BS degree or equivalent practical experience.
- 8+ years of experience planning and writing documentation for software products.
- Experience working in an Agile development environment.
Preferred Qualifications
- Familiarity with telecom products and networking concepts.
- Proficiency with documentation tools such as Git, Confluence, HTML, Markdown, and XML-based authoring tools.
- Experience with structured authoring and content reuse strategies.
- Familiarity with AI tools and technologies and how they can enhance documentation workflows or product understanding.
- Experience using AI-assisted writing or content generation tools is a plus.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
