Senior UX/CX Designer

Requisition Number: 2382564
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Designs and develops engaging, effective user experiences for a digital product or product type in order to drive customer adoption. Identifies requirements and enhances usability and aesthetic appeal of digital experience through the design of interactive flows, sketches, story boards, wireframes, motion studies, mock-ups and prototypes. Stays informed on technology and research on customer preferences, identifying opportunities to apply new technologies to enhance the digital experience. If role requires computer science and software engineering skills/ability to code, use User Experience (Tech) job function. Generally work is self-directed and not prescribed.
Primary Responsibilities:

• Lead the end-to-end design of complex product initiatives, from discovery and concept development through delivery and continuous improvement
• Partner with product managers, engineers, researchers, and business stakeholders to define problems, identify opportunities, and create user-centered solutions
• Facilitate discovery activities, including stakeholder workshops, journey mapping, concept exploration, and experience visioning to inform product direction
• Translate user research, analytics, and business insights into design strategies that balance user needs, business objectives, and technical feasibility
• Explore multiple design concepts, iterate based on user feedback and testing, and continuously refine experiences throughout the product lifecycle
• Define and communicate design concepts through user flows, wireframes, high-fidelity mockups, prototypes, and compelling design presentations
• Champion user-centered design, accessibility, and inclusive design principles while advocating for the needs of diverse users throughout the product lifecycle
• Drive consistency by contributing to and evolving the design system, reusable patterns, and design best practices across products
• Build alignment across cross-functional teams by communicating design rationale, facilitating discussions, and influencing product decisions
• Leverage AI-enabled tools responsibly to improve research, ideation, documentation, and design workflows while helping identify opportunities to increase team effectiveness
• Partner closely with engineering throughout implementation to ensure high-quality execution through design reviews and quality assurance
• Mentor and provide constructive feedback to other designers, helping elevate design quality and foster a collaborative learning culture
• Demonstrate curiosity, adaptability, and continuous learning while contributing to the evolution of design practices across the organization
• Collaborate effectively with globally distributed teams, including partners across multiple time zones, while communicating design decisions clearly and confidently
• Works with less structured, more complex issues
• Serves as a resource to others
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Undergraduate degree or equivalent experience.
• 7+ years of experience designing digital products for web and mobile applications.
• Solid portfolio demonstrating expertise in leading end-to-end product design for complex digital experiences
• Experience leading discovery activities and collaborating with cross-functional teams throughout the product development lifecycle
• Experience working in Agile product development environments
• Expert proficiency with Figma for interface design, prototyping, design systems, and design documentation
• Deep understanding of user experience design principles, interaction design, information architecture, accessibility, and enterprise product design
• Solid communication, facilitation, and presentation skills with the ability to influence stakeholders at multiple levels.
• Demonstrated ability to mentor designers and contribute to a collaborative design culture

Preferred Qualifications:

• Experience designing enterprise software or large-scale digital products
• Experience working in a Product Company, Global Capability Center, or consulting organization supporting long-term product development
• Experience collaborating with globally distributed teams, including U.S. based stakeholders
• Healthcare experience is preferred but not required. Experience designing products in similarly complex or regulated industries including insurance, financial services, retail, telecommunications, life sciences, pharmaceuticals, or enterprise software is also valued
• Experience using AI-enabled tools to improve research, design exploration, documentation, or team workflows

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.