The Service Monitoring Engineer will manage proactive and reactive maintenance activities for customer services, focusing on alarm handling and performance monitoring.
Join our Team
About this opportunity:
We are currently seeking an innovative and dedicated Service Monitoring Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you.
What you will do:
The skills you bring:
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 784633
About this opportunity:
We are currently seeking an innovative and dedicated Service Monitoring Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you.
What you will do:
- Engage in 1st Level Service Monitoring and Event Management.
- Manage Service and Resource Alarm Handling.
- Contribute to Resource and Service Performance Monitoring.
- Oversee Security Event Monitoring.
- Facilitate Incident Identification.
- Support Capacity and Performance Investigations.
The skills you bring:
- Bachelor's degree in IT, Telecommunications, or a related engineering field.
- 1-4 years of hands-on experience in network support, troubleshooting, and alarm monitoring.
- Strong problem-solving skills with a customer-centric approach.
- Good communication skills to coordinate with internal teams, vendors, and customers.
- Experience with network monitoring tools and ticketing systems.
- Understanding of telecom infrastructure and hardware components.
- Ability to work under pressure and manage multiple incidents simultaneously.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 784633
Ericsson Pune, Mahārāshtra, IND Office
Ericsson Pune Hub Office
Established IT zone near Viman Nagar with good airport access. Surrounded by cafes, housing and retail, offering a comfortable city lifestyle with a slightly slower pace than larger metros.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The role involves alarm monitoring, fault analysis, incident management, and collaboration with teams to ensure network stability and performance in a telecom environment.
Top Skills:
Ericsson Oss/Nms ToolsHp OpenviewNetcoolSolarwinds
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Monitor network alarms and perform fault analysis in a 24x7 environment, collaborating with support teams to ensure timely resolution of network issues and maintaining service quality.
Top Skills:
Ericsson OssHp OpenviewNetcoolNms ToolsSolarwinds
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Operations Manager will support leadership in security operations, project management, and communication across global security agendas, ensuring effective follow-up, decision-making, and implementation.
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
