About this role
Your team
Join our growing ServiceNow Centre of Excellence and Innovation (CoEI), where people, process and technology come together to deliver effective, scalable solutions across the enterprise. Working with global business stakeholders, Enterprise Architects and technology teams, you will help evolve the platform, strengthen delivery practices and support digital transformation.
Your role and impact
We are seeking a collaborative ServiceNow Developer to join our Centre of Excellence and Innovation. In this role, you will configure, develop, test and deploy secure, scalable and maintainable solutions on the ServiceNow platform. You will translate business requirements into well-engineered technical solutions, working closely with Enterprise Architects, business stakeholders and delivery partners to ensure development aligns with platform architecture, governance and ServiceNow best practices. You will also support platform upgrades, troubleshoot and resolve incidents and defects, and contribute to the adoption of emerging capabilities such as UI Builder and Now Assist.
Your responsibilities
In every role at BlackRock, you'll be expected to apply sound judgement and critical thinking to solve complex problems, adapt as the business evolves, and combine the curiosity to explore new approaches and technologies with the rigor to challenge the results. The scope of this role also includes the following responsibilities:
- Design, configure, develop, test and implement scalable ServiceNow solutions, including workflows, Flow Designer, business rules, UI policies, access controls, catalogue items and platform administration.
- Partner with business stakeholders, Enterprise Architects, IT teams and delivery partners to translate requirements into solutions aligned with platform architecture, governance and change-control standards.
- Integrate ServiceNow with third-party systems and applications using appropriate integration frameworks and application programming interfaces (APIs).
- Provide application support by monitoring ticket queues, troubleshooting incidents and defects, performing root-cause analysis, and supporting platform upgrades and performance optimisation.
- Guide developers, administrators and delivery partners in applying reusable patterns, development standards and ServiceNow best practices.
- Apply knowledge across ServiceNow architecture and modules including Information Technology Service Management (ITSM), Information Technology Operations Management (ITOM), Information Technology Asset Management (ITAM), Human Resources Service Delivery (HRSD) and Customer Service Management (CSM), while evaluating emerging capabilities such as UI Builder, Now Assist and artificial intelligence-powered workflows to improve platform value.
Your experience
- 5+ years of ServiceNow platform experience delivering enterprise-scale solutions, with strong knowledge of platform architecture, JavaScript, application programming interfaces (APIs), integrations, security, governance, scalability and maintainability.
- Experience translating business requirements into solution designs and technical architectures, including architecture review and design assurance.
- Working knowledge of Information Technology Infrastructure Library (ITIL) processes and ServiceNow products such as ITSM, ITOM, ITAM, HRSD, Configuration Management Database (CMDB) and CSM.
- Experience in application or IT support, with strong analytical, problem-solving and troubleshooting capabilities in a customer-focused environment.
- Strong stakeholder management and communication skills, with the ability to take initiative, collaborate effectively and balance business value, technical constraints and risk.
- ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) and relevant Implementation Specialist certification(s).
- Experience with platform strategy, modernisation or digital transformation initiatives, with exposure to Now Assist, AI Agents, AI Specialists or related intelligent automation capabilities.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidates
At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
