About this role
Business Overview:
Mission Control team is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions clients). The scope of responsibility
covers but not limited to building and supporting key modules in ServiceNow leveraged across the firm, along with business-critical batch orchestrators, data transfer services.
Role Responsibility
Designing, coding, testing, and supporting reliable, robust software applications and services with high-quality standards.
Develop and modify ServiceNow catalogs, workflows, forms, lists, business rules, UI components etc.
Provide configuration and customization including, but not limited to user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices
Research new feature enhancements and functionalities from ServiceNow
Performing code reviews and providing timely feedback to other engineers.
Collaborating with product owners and stakeholder on the right units of work to be included sprint planning.
Communications: Engage in clear and concise communications both verbally and in writing. Ability to represent team in calls with different stakeholders and gather feedback to be relayed back to other developers in the team.
Uses various tools such as Splunk, AppDynamics, Prometheus/Grafana to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments
Skills/Qualifications:
A four-year degree specializing in Computer Science, Technology, Engineering or similar
3+ years of ServiceNow implementation hands-on experience on ITSM module is preferred.
Experience in Python or Core Java (Spring Framework).
Experience with object-oriented design patterns
Experience with dev ops tools like Git, Maven, Jenkins, Azure DevOps
Experience with Agile development concepts and related tools
Excellent communication and presentation skills
Ability to work under pressure and take ownership of the deliveries
Ability to work with teams across geography
Possess a positive attitude and ability to work as part of a team in a fast-paced environment
Be curious and flexible, pay keen attention to detail, use critical thinking and drive innovation
Continually learn new technologies
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
