Develops, configures, maintains, and supports the global ServiceNow platform across ITSM, CMDB, CSM, and SPM. Translates business and technical requirements into solutions, collaborates with architects and application developers, follows platform governance, designs use cases, supports integrations and data management, and trains stakeholders on new ServiceNow features.
Global IT ServiceNow developerWe offer:
The ServiceNow Developer will be part of the ServiceNow Platform Global Team responsible for performance of solutions/configurations/development in ServiceNow for our global user communities supported by KION Group IT. The person will take the responsibility as a key development team member for our ServiceNow platform, having a significant contribution to the IT Services delivered by KION Group IT,
Tasks and Qualifications:Working with ServiceNow technology stack: ITSM, CMDB, CSM, SPM
- Recommend, develop and maintain the ServiceNow platform configuration & customized solutions for KION Group
- Translate business and technical requirements into design elements to achieve business objectives
- Support and drive development in alignment with the ServiceNow architect and roadmap in line with the business strategy
- Being a technical support person of the ServiceNow platform and point of contact for ServiceNow-related questions
- Drive development in alignment with platform governance and related processes
- Use case design and development in close cooperation with the business
- Provide training on the Service Now platform to various stakeholders on new features, and increase the awareness of ServiceNow in KION Group
- Work Cross functionally as required with other application developers to ensure streamlined data management and integration behaviors
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