ServiceNow Programmer Analyst

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Experience- 2 to 5 yrs

You will join the Product Development, Integration and Engineering chapter, which aims to build excellence and mastery in innovative software product development capabilities. We provide all software development and integration expertise and technology leadership required across multiple business and foundational teams to leverage technology for improved patient outcomes. It provides rapid prototyping techniques, technology consulting, and advisory to solve particular software solution problems.

What you'll be working on

• Develop and maintain ServiceNow applications and integrations

• Work closely with business analysts, developers, and other stakeholders to design and implement solutions that meet the needs of the organization

• Write efficient and high-quality code that is scalable and maintainable

• Develop and maintain technical documentation for ServiceNow applications and integrations

• Participate in code reviews and collaborate with other developers to ensure code quality

• Ensure that Service Now applications are stable, scalable, and secure

• Troubleshoot and debug issues in ServiceNow applications and integrations

• Stay up-to-date with the latest Service Now technologies and trend

The ideal candidate

• Has 2.5-5 years of experience in the ServiceNow platform, various product suites and international teams with focus on quality outcomes

• Strong understanding of ServiceNow best practices

• Proficient in the ServiceNow technology and has experience with the related supporting capabilities

• Has a good understanding of the ServiceNow cloud architecture as well as the Roche integration services based on Mulesoft

• Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (ITSM, ITOM, PPM, CSDM, HRSD)

• Experience in ServiceNow SPM (PPM, APM, Agile, SAFe) strongly preferred

• Strong experience with JavaScript, AngularJS, HTML, CSS, and REST APIs

• Is passionate about learning, sharing, and further developing “best practices” and embedding them as “next practice” to achieve greater impact

• Lives the Agile / SCRUM methodology and mindset

• Exhibits servant leadership behavior, self-aware leader and a flexible team player

• Ability to work in a team environment and collaborate effectively with business analysts, developers, and other stakeholders

• Possesses a combination of analytical thinking, hands-on problem-solving, and a customer-service mindset

• Is capable of out-of-the-box thinking paired with the view of the “Big Picture” to "connect the dots"

• Can challenge requirements in a constructive way to contribute to the goal of reducing maintenance efforts and ensuring upgradability by keeping complexity and customization to a minimum

• Experience in the implementation of Financial management and/ or integration to SAP is a plus

• ServiceNow Developer Certification is a plus

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.