Senior Business Analyst - ServiceNow
Remote
Why Us
NewRocket, with over 500 team members, brings expertise and experience across the entire ServiceNow product ecosystem and we offer the added benefit of global deliver capabilities. We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver.
Why You
We are seeking a Senior Business Analyst to aid in the implementations of ServiceNow in a cost-effective way by determining the requirements of a project based on agreed scope, to help build world class business solutions for our customers. We make customers “Raving Fans” by #GoingBeyond We are partnering to make the world of work, work better for people!
The Role
The Senior Business Analyst is responsible for leading, coaching and mentoring a team of Business Analysts to capture customers’ business processes and desired outcomes. The Senior Business Analyst will manage customer outcomes on complex level projects
What You Will Be Doing
- Conduct workshops and lead multiple implementations from a customer strategy standpoint
- Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
- Requirement’s ownership, translation, and gathering for all assigned projects documented as stories (Release or Agile modules)
- Own business requirements and agreement of priorities with clients/end users
- Conduct impact analysis on existing business process and function
- Creating Process and Workflow diagrams and conceptual mock-ups to support requirements
- Prioritize requirements with Architecture/Solution Design
- Produce functional specifications, wireframes, and mock-ups for delivery teams
- Partner with technical team to conduct demos and show & tells with client end users
- Contribute to writing test scripts including acceptance criteria
- Facilitate testing/UAT and obtain agreement on priorities with client / end users
- Create detailed documentation and process flow maps to assist in creating functional requirements for implementations and trainings
What You Bring Along
- Strong knowledge of business process architecture principles for cloud-based platforms
- Experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
- Experience facilitating executive level workshops
- Experience conducting formal training sessions
- Experience designing business processes around software tools. Must be able to guide customers through the implementation both from process and technology perspective.
- Consulting orientation, able to handle stressful customer situations diplomatically
- Excellent written and oral communication skills. Must be able to communicate effectively with both business-oriented and technically oriented customers and partners. Also, must be able to effectively communicate customer requirements and issues to other team members.
- Ability to thrive in a fast-paced, multi-tasking, startup environment while simultaneously serving large enterprise customers and complex organizations
- Knowledge of Waterfall, Agile, Kanban, Scrum processes and methodologies
- Knowledge of ServiceNow ITSM or CSM an asset
- Ability to travel for occasional customer meetings (post-pandemic) in Canada or the US on Canadian or US (or other) passport and clear criminal record required.
Education:
- Bachelor’s degree in Management Information Systems, Business or Computer Science
- 5 – 10 years of business-related experience
- Nice-to-Have: ServiceNow CSA, CIS and/or ITIL
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected].
