Job title ServiceNow Senior DevOps Engineer, AI & ML Operations
What you will be doing:
Our Team:
The ServiceNow team is a multinational team that supporters 70 manufacturing sites and all of Sanofi’s locations in 170 countries using ServiceNow.
Main responsibilities:
Administer and maintain the ServiceNow platform, including user management, security, and data integrity.
Configure and customize ServiceNow applications and facilitate the rollout of new applications and modules.
Develop and implement workflows, business rules, and UI policies.
Monitor system performance and troubleshoot issues to ensure optimal functionality.
Build, maintaining, and optimize CI/CD pipelines
Responsible for operations lifecycle, comfortable to add value to the End-to-end BUILD lifecycle
Trouble shoot and resolve complex technical issues and challenges.
Collaborate with stakeholders to gather requirements and translate them into technical specifications.
Provide technical support and training to end-users.
Stay updated with the latest ServiceNow features and best practices.
About you :
Skills
3+ Years of experience as a ServiceNow Administrator or similar role.
Advanced Expertise in building, maintaining, and optimizing CI/CD pipelines
Advanced Level of understanding of ServiceNow modules, including ITSM, ITOM, and CMDB.
Advanced Scripting skills, highly proficient in JavaScript, HTML, CSS, and other web technologies
Experience with AI Operations (Artificial Intelligence) and Event Mgmt.
Can design, implement, and extend functionalities across multiple modules, ensuring that solutions align with the broader business processes.
Skilled in troubleshooting and resolving complex technical issues, extensive experience with the platform, able to handle complex challenges and troubleshoot advanced issues.
Very comfortable with the End to end BUILD lifecycle
Can make high-level technical decisions and define the overall design, architecture, and approach to development projects.
Knowledgeable in Security and Access Control, ensuring best practices in access control lists (ACLs), data protection, and compliance standards
Have the ability to work independently on complex, configurations and advanced projects
Acts as a mentor to junior developers, guiding them through challenges
ServiceNow Administrator certification is a must.
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
