Lead technical designs and implementations of ServiceNow solutions. Collaborate with stakeholders, provide expertise, mentor teams, and enhance the ServiceNow platform.
Key Responsibilities:
- Solution Design: Create technical blueprints for ServiceNow implementations, considering data models, workflows, UI/UX, and integrations
- Implementation: Lead the implementation of ServiceNow solutions, including configuration, customization, and development
- Stakeholder Management: Collaborate with business stakeholders to understand requirements, translate them into technical solutions, and ensure alignment with organizational goals
- Technical Expertise: Possess a strong understanding of the ServiceNow platform, including its various modules, functionalities, and best practices
- Documentation: Produce and maintain detailed system documentation, including design specifications, maintenance procedures, troubleshooting guides, and deployment plans
- Testing: Create and coordinate testing activities to ensure the quality and reliability of implemented solutions
- Problem Solving: Resolve complex technical issues and provide guidance to development teams
- Mentoring: Mentor and support less experienced colleagues
- Continuous Improvement: Stay up to date with the latest ServiceNow features and best practices, and contribute to the continuous improvement of the ServiceNow platform
- Performance Management: Monitor instance performance and propose improvements
- HAM Pro Specific Tasks:
- Develop and implement plans to improve the Hardware Asset Management (HAM Pro) process and methods
- Configure and manage stockrooms, asset health dashboards, and hardware asset mobile agents
- Integrate ServiceNow with third-party systems (e.g., Microsoft Intune) for asset management
- Perform troubleshooting, debugging, and problem resolution to ensure operational success
Preferred Qualifications:
- Certifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
- ServiceNow Certified Application Developer (CAD) (optional)
- ServiceNow Certified Implementation Specialist for HAM (CIS-HAM) (highly desirable)
- Skills:
- Experience as a ServiceNow Solution Architect with a focus on architectural and release governance
- Extensive experience with the ServiceNow platform, including its various modules and functionalities
- Experience in designing and implementing ServiceNow solutions, including HAM Pro
- Experience in scripting, app development, and familiarity with web services, APIs, and mobile application design
- Ability to translate business requirements into technical solutions
- Strong understanding of enterprise environments with multiple integration points
- Experience:
- Bachelor’s degree in computer science or “STEM” Majors (Science, Technology, Engineering and Math)
- 10+ years working on the ServiceNow platform
- 3+ years specifically with ServiceNow HAM Pro, including architecture of physical and virtual assets, stockrooms, asset health dashboards, and hardware asset mobile agents
Top Skills
APIs
Microsoft Intune
Servicenow
Web Services
Similar Jobs
Fintech • Financial Services
As a Mongo Site Reliability Engineer Lead, you will ensure the reliability and scalability of systems, lead site reliability engineering practices, and manage database administration, focusing on MongoDB and associated technologies. Collaboration with teams and implementing automation are key responsibilities.
Top Skills:
AnsibleAWSAzureBashDb2DockerEsaasGCPGitGrafanaJIRAKubernetesMongoDBMs-SqlOpenshiftOraclePowershellPrometheusPython
eCommerce • Fintech • Information Technology • Payments • Software
Collaborate with stakeholders to identify automation needs, develop and test automation solutions, provide support, and ensure timely issue resolution while implementing SRE principles.
Top Skills:
AIGenaiMlPower AutomatePower BIPythonRpaShell ScriptingSQL
Insurance
The Software Engineer Senior Consultant II develops full-stack applications, implements CI/CD pipelines, practices test-driven development, and collaborates with teams to innovate and enhance software products.
Top Skills:
AgileContinuous IntegrationFull Stack DevelopmentMobile DevelopmentTest Driven DevelopmentWeb Development
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
