SFDC - Manual QA Specialist

Druva delivers data protection and management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service; delivering globally accessible, infinitely scalable and completely autonomous enterprise data resiliency. Customers drive down costs by up to 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management. Druva’s patented cloud architecture transforms backup data into an asset, making it more open and accessible so customers can streamline governance, improve cyber resiliency, and gain critical insights to uncover opportunities and expedite decision making.

Druva has raised over $350m in venture capital, is trusted by over 4,000 global organizations, and protects over 200 PB of data.

Summary:

To ensure the quality and reliability of software products by performing systematic testing, identifying bugs, and verifying that applications meet functional, technical, and business requirements.

Responsibilities:

• Conduct testing activities such as functional testing, regression testing, integration testing, to ensure the quality of Salesforce implementations.
• Collaborate with stakeholders to understand requirements, create test plans, and define test cases for Salesforce applications.
• Plan and execute testing activities for Salesforce CRM analytics assets and Salesforce Applications
• Conduct tests on web applications, mobile applications, or desktop software.
• Execute tests manually to uncover defects and ensure the product adheres to specifications.
• Log defects with detailed information using tools like JIRA, or similar platforms.
• Work closely with developers to ensure issues are resolved.
• Retest resolved bugs to confirm fixes.
• Maintain and update test cases, scenarios, and scripts.
• Provide detailed test reports, including coverage and identified issues.
• Document best practices and lessons learned from testing cycles.Participate in daily stand-ups, sprint planning, and retrospective meetings (if working in Agile).Suggest improvements in the software development lifecycle or testing processes.

Skills:

• Overall 5+ years of experience in Salesforce  testing 
• Familiarity with software development life cycle (SDLC) and software testing life cycle (STLC).
• Experience in UAT activities and provide training to end-users.
• Hands-on experience with tools for test management and defect tracking.
• Strong analytical skills to identify patterns and pinpoint issues effectively.
• Meticulous and thorough approach to testing.
• Ability to clearly articulate findings and collaborate effectively with technical and non-technical stakeholders.
• Hands on working experience on Salesforce sales and service cloud
• Good understanding of CPQ Process
• Exposure to automation tools and frameworks (e.g., Selenium) is a plus.
• Familiarity with Agile methodologies like Scrum or Kanban.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related fields (preferred).

Certifications:

• Advance ISTQB certification
• Salesforce administrator certification