SFDC - Manual QA Specialist

Druva delivers data protection and management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service; delivering globally accessible, infinitely scalable and completely autonomous enterprise data resiliency. Customers drive down costs by up to 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management. Druva’s patented cloud architecture transforms backup data into an asset, making it more open and accessible so customers can streamline governance, improve cyber resiliency, and gain critical insights to uncover opportunities and expedite decision making.

Druva has raised over $350m in venture capital, is trusted by over 4,000 global organizations, and protects over 200 PB of data.

Summary:

To ensure the software meets business and user requirements through end-user validation during the User Acceptance Testing (UAT) phase, accommodating extended working hours to meet tight deadlines and critical project timelines.

Responsibilities:

• Review and understand business requirements, user stories, and acceptance criteria to prepare UAT scenarios.
• Collaborate with business stakeholders to confirm expectations and scope for UAT.
• Develop UAT test plans, test scenarios, and test cases based on real-world use cases.
• Set up test environments with necessary data and configurations.
• Coordinate with technical teams to ensure readiness for UAT testing.
• Execute manual UAT test cases by mimicking end-user workflows.
• Validate system functionality, performance, and usability against business requirements.
• Identify and log issues that deviate from expectations.
• Report, track, and retest bugs using defect-tracking tools (e.g., JIRA, Bugzilla).
• Collaborate with developers and business analysts to clarify issues and ensure resolution aligns with user needs.
• Act as a bridge between business users and technical teams during UAT.
• Assist business users in executing UAT and provide necessary guidance.
• Document and report UAT findings, including test coverage, identified defects, and sign-off readiness.
• Provide clear feedback on system quality and readiness for production deployment.

Skills:

• Overall 5+ years of experience in manual and UAT testing 
• Strong grasp of business workflows and user expectations to design realistic test scenarios.

• Knowledge of manual testing practices, defect lifecycle, and UAT methodologies.

• Ability to identify issues from the user’s perspective and prioritize based on impact.

• Effective communication with business users, developers, and other stakeholders to bridge technical and non-technical gaps.

• Ensure thorough validation and ensure no critical issue is overlooked.
• Hands on working experience on Salesforce sales and CPQ 
• Exposure to automation tools and frameworks (e.g., Selenium) is a plus.
• Familiarity with testing tools like JIRA, 
• Exposure to Agile/Scrum methodologies and iterative UAT processes.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related fields (preferred).

Certifications:

• Advance ISTQB certification
• Salesforce administrator certification