Provides technical support for telecom core networks by monitoring MSC sites, executing preventive and corrective maintenance, managing facilities, access, spares, and third parties. Troubleshoots Packet Core, CS Core, IP, GPRS, IMS, and Wi-Fi issues using network traces and tools such as Wireshark. Coordinates with NOC, back-office, SRF, and TSG teams, handles faults and change requests, analyzes reports, maintains backups, and supports 24/7 network operations.
Join our Team
About this opportunity:
We are looking for a Core Support Engineer that will provide technical service and support to our customers. In this role, candidate will resolve problems to stabilize and optimize customer networks.
What you will do:
The skills you bring:
Note- All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Chennai
Req ID: 793272
#BI-Hybrid
About this opportunity:
We are looking for a Core Support Engineer that will provide technical service and support to our customers. In this role, candidate will resolve problems to stabilize and optimize customer networks.
What you will do:
- Surveillance monitoring of MSC site location
- Corrective Maintenance Execution
- MSC Site Facility Management
- MSC Site Information Management
- Third party supervision
- Preventive Maintenance Execution
- Spare part handling
- Physical Site Access Management
The skills you bring:
- Good knowledge of the PS & CS nodes in the network.
- Good understanding of the Trace analysis Wireshark traces.
- Work in an efficient way, particularly with respect to the tasks corresponding with her/his function (level).
- Proficient Knowledge of Packet Core & CS Core Network and IP domain.
- Working experience of Ericsson/Huawei MSC/GMSC media gateway.
- Exposure of IP Networks, routing protocols and sub-netting.
- Excellent in troubleshooting of GPRS/Data related issues, Taking and analyzing traces for resolution of the issue.
- IMS Core /WiFi Network knowledge.
- Phenomenal Teammate and lead a small team within area of responsibility.
- Troubleshooting Skills of CS/PS Core Nodes Deployed in Circle.
- Experience in MGW, MSS, GMSC, GMGW, STP, DRA.
- Will be working in Circle Operations.
- Flexibility to work 24*7.
- Fault Handling in along with NOC and Back Office.
- Daily Report analysis and action plan for critical metric Dip.
- Routine audit of Parameters of Different Packet Core Nodes.
- CR Handling and Co Ordination with SRF Team.
- Customer Complaint resolution in coordination with TSG.
- Ensuring CS/PS/PBN/IN Core Node Backup Process.
- Adherence to Guideline share by Customer /Central Team.
- Any other responsibility w.r.t Network upkeep requirements.
Note- All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Chennai
Req ID: 793272
#BI-Hybrid
Ericsson Pune, Mahārāshtra, IND Office
Ericsson Pune Hub Office
Established IT zone near Viman Nagar with good airport access. Surrounded by cafes, housing and retail, offering a comfortable city lifestyle with a slightly slower pace than larger metros.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Leads a DevOps team delivering automation and platform solutions for Ericsson’s 4G and 5G customer environments. Responsibilities include performance monitoring, troubleshooting, system design, platform management, CI/CD automation, infrastructure and service lifecycle management, reliability improvements, and live-node support. The role requires expertise in cloud-native systems, Kubernetes, Python, Bash, Ansible, operating systems, public cloud platforms, DevOps pipelines, security tooling, and Agile methodologies.
Top Skills:
AgileAnsibleArtifactoryAWSAzureAzure DevopsBashChefCi/Cd PipelinesCloudflare AccessDevOpsDockerGCPGitGitGitlabJSONKubernetesPuppetPythonRhelScrumSonarqubeUbuntuYaml
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Leads technical response to critical telecom network outages, including fault isolation, multidomain troubleshooting, recovery strategy execution, root-cause analysis, and service restoration. Coordinates cross-functional and multi-vendor teams, develops recovery plans and playbooks, supports emergency review boards, provides executive and customer updates, and presents technical recommendations. Requires extensive 5G Core, EPC, IMS, CNIS, and CCD expertise, strong communication skills, and shift flexibility.
Top Skills:
5G Core (5Gc)CcdCnisEpcImsObservability ToolsTelecom Network Troubleshooting
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Leads technical response to critical telecom network and product outages. Responsibilities include fault isolation, multidomain troubleshooting, recovery strategy execution, root-cause analysis, emergency status reporting, executive and customer communications, review boards, recovery playbooks, mentoring, and deployment support. Requires extensive telecom cloud, networking, virtualization, monitoring, and troubleshooting expertise, along with strong leadership, communication, presentation, and customer-handling skills.
Top Skills:
5G CoreAlarmsCcdCeeCloud MonitoringCloud NetworkingCnisEpcImsKpi AnalysisKubernetesLogsMirantis OpenstackOracle SolarisRed Hat Enterprise LinuxSdiSdnTcp/IpVirtualization
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
