Support and monitor production systems to ensure optimal performance and uptime.
Assist with troubleshooting, incident response, and resolution of outages and performance issues.
Collaborate with senior SREs to automate operational tasks and improve deployment workflows.
Contribute to the development and maintenance of CI/CD pipelines.
Set up and manage monitoring, alerting, and logging tools to improve observability.
Write and maintain runbooks, documentation, and system architecture diagrams.
Participate in post-incident reviews, learning from failures and identifying opportunities for improvement.
Continuously apply and learn SRE best practices such as reducing toil, setting SLOs, and designing for resilience.
0-2 years of experience in SRE, DevOps, or system administration.
Familiarity with Linux/Unix environments and shell scripting.
Understanding of cloud platforms (AWS, GCP, or Azure).
Knowledge of containerisation and orchestration tools (e.g., Docker, Kubernetes).
Basic understanding of CI/CD systems (e.g., Jenkins, GitHub Actions, GitLab CI).
Basic Exposure to monitoring and logging tools (e.g., Prometheus, Grafana, ELK, Datadog).
Experience with version control systems like Git.
Strong communication and collaboration skills.
Basic experience with SRE/DevOps tooling and automation.
Basic Understanding Familiarity with application monitoring tools (e.g., Datadog).
Basic Experience writing automation scripts in Python, Go, or Bash.
Basic Understanding Exposure to incident management tools (e.g., PagerDuty, Opsgenie).
Awareness of core SRE concepts (SLIs, SLOs, error budgets, toil reduction).
Eagerness to learn new technologies and improve engineering processes.
Work with experienced engineers in a supportive, learning-first environment.
Gain hands-on experience with real-world production systems and modern infrastructure tools.
Be part of a collaborative team driving reliability and efficiency at scale.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
