Ensure availability and performance of customer-facing platform by provisioning and maintaining Windows/Linux/Kubernetes infrastructure, implementing IaC (Terraform/ARM/CloudFormation), automating workflows, monitoring with observability tools, managing backups and DR, analyzing logs and metrics, and promoting security and ITIL best practices across DevOps, DBA, and development teams.
Job Summary
As a Site Reliability Engineer, you will play a critical role in ensuring the availability and performance of our customer-facing platform. You will work closely with DevOps, DBA, and Development teams to provision and maintain infrastructure, deploy and monitor our applications, and automate workflows. Your contributions will have a direct impact on customer satisfaction and overall user experience.
Responsibilities and Deliverables
- Manage, monitor, and maintain highly available systems (Windows and Linux)
- Analyze metrics and trends to ensure performance and rapid scalability.
- Address routine service requests while identifying ways to automate and simplify.
- Create infrastructure as code using Terraform, ARM Templates, Cloud Formation.
- Maintain data backups and disaster recovery plans.
- Adhere to security best practices through all stages of the software development lifecycle
- Follow and champion ITIL best practices and standards.
Organizational Alignment
- Reports to the Senior SRE Manager
- This role involves close collaboration with DevOps, DBA, and security teams.
Technical Proficiencies
- Hands-on experience with AWS is a must-have.
- Proficiency analyzing application, IIS, system, security logs, and CloudTrail events.
- Experience with CI/CD tools such as Jenkins and GitHub Actions
- Experience maintaining and administering Windows, Linux, and Kubernetes.
- Experience in automation using scripting languages such as PowerShell, Bash, or Python.
- Good understanding of networking concepts (VPC, subnet, private link, peering).
- Familiarity with configuration management using Ansible, Azure Automation or similar.
- Familiarity with observability tools such as New Relic, AppDynamics, or DataDog.
Experience
- 3+ years of experience in SRE or System Administration role.
- Demonstrated ability building and supporting high availability Windows/Linux servers.
- 2+ years of experience working with cloud technologies including AWS, Azure.
- Comfortable using Scrum, Kanban, or Lean methodologies.
Education
- Bachelor’s Degree or College Diploma in Computer Science, Information Systems, or equivalent experience.
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