Provide L2/L3 support for SMAX platform deployed as microservices on Kubernetes/OpenShift. Manage incidents, problems, changes, and requests; resolve tickets within SLA; perform RCA and preventive measures; support CRs, patches, upgrades; integrate SMAX with enterprise tools; work with PostgreSQL, Elasticsearch, Kafka; build reports and optimize SQL; drive automation and platform stability.
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About this opportunity
Seeking a skilled SMAX Engineer with hands-on experience in cloud-native environments (Kubernetes/OpenShift). The role involves managing SMAX deployed as microservices (pods) integrated with PostgreSQL, Elasticsearch, and Kafka, along with handling automation, reporting, and production support.
The candidate will play a key role in L2/L3 operations, ensuring platform stability, resolving incidents within SLA, and driving continuous improvements through automation and optimization.
What you will do• Implement, configure, and support SMAX (Service Management Automation X)• Provide L2/L3 support for Incident, Problem, Change, and Request Management• Manage and resolve tickets (TTs) ensuring SLA adherence• Perform root cause analysis (RCA) and implement preventive measures• Support CR deployments, patches, and upgrades• Coordinate with L1/L3 teams and stakeholders for issue resolution• Manage SMAX deployed as microservices on Kubernetes/OpenShift• Integrate SMAX with: uCMDB, OBM, IAM, and other enterprise tools• Work with backend components: PostgreSQL (primary database), Elasticsearch (search and indexing), Kafka (event streaming/messaging layer)• Work with PostgreSQL database for reporting and data analysis• Write and optimize SQL queries for: Incident, Change, and Request data extraction• Support custom reports, dashboards, and KPIs• Perform: Data validation, Data reconciliation, Basic query performance tuning
The skills you bring• Hands-on experience with SMAX / ITSM tools• Strong knowledge of Kubernetes or OpenShift• Good understanding of microservices and container-based architecture• Experience with: PostgreSQL / SQL querying, Elasticsearch and Kafka (preferred), REST APIs and integrations• Strong troubleshooting and analytical skills• Knowledge of ITIL processes (Incident, Change, Problem Management)
Good to Have
• Experience with HPSM, HPSA, OBM, NNMi, uCMDB• Exposure to automation tools / scripting (Python, JavaScript, Shell)• Experience in telecom / OSS / managed services environment• Familiarity with cloud platforms and DevOps practices• ITIL Certified
Location : Bangalore/Noida
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
About this opportunity
Seeking a skilled SMAX Engineer with hands-on experience in cloud-native environments (Kubernetes/OpenShift). The role involves managing SMAX deployed as microservices (pods) integrated with PostgreSQL, Elasticsearch, and Kafka, along with handling automation, reporting, and production support.
The candidate will play a key role in L2/L3 operations, ensuring platform stability, resolving incidents within SLA, and driving continuous improvements through automation and optimization.
What you will do• Implement, configure, and support SMAX (Service Management Automation X)• Provide L2/L3 support for Incident, Problem, Change, and Request Management• Manage and resolve tickets (TTs) ensuring SLA adherence• Perform root cause analysis (RCA) and implement preventive measures• Support CR deployments, patches, and upgrades• Coordinate with L1/L3 teams and stakeholders for issue resolution• Manage SMAX deployed as microservices on Kubernetes/OpenShift• Integrate SMAX with: uCMDB, OBM, IAM, and other enterprise tools• Work with backend components: PostgreSQL (primary database), Elasticsearch (search and indexing), Kafka (event streaming/messaging layer)• Work with PostgreSQL database for reporting and data analysis• Write and optimize SQL queries for: Incident, Change, and Request data extraction• Support custom reports, dashboards, and KPIs• Perform: Data validation, Data reconciliation, Basic query performance tuning
The skills you bring• Hands-on experience with SMAX / ITSM tools• Strong knowledge of Kubernetes or OpenShift• Good understanding of microservices and container-based architecture• Experience with: PostgreSQL / SQL querying, Elasticsearch and Kafka (preferred), REST APIs and integrations• Strong troubleshooting and analytical skills• Knowledge of ITIL processes (Incident, Change, Problem Management)
Good to Have
• Experience with HPSM, HPSA, OBM, NNMi, uCMDB• Exposure to automation tools / scripting (Python, JavaScript, Shell)• Experience in telecom / OSS / managed services environment• Familiarity with cloud platforms and DevOps practices• ITIL Certified
Location : Bangalore/Noida
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Ericsson Pune, Mahārāshtra, IND Office
Ericsson Pune Hub Office
Established IT zone near Viman Nagar with good airport access. Surrounded by cafes, housing and retail, offering a comfortable city lifestyle with a slightly slower pace than larger metros.
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Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Oversee 24x7 incident management to minimize service disruption and restore services within SLA. Coordinate cross-functional teams, set up technical/management bridges, produce post-incident reports, maintain documentation repositories, support problem management, and follow Ericsson business continuity and handover procedures.
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