SNOW Automation Developer (ServiceNow, ITSM, CSM, development, scripting)

Job Description 

Overview: 

We are seeking a skilled ServiceNow Developer to join our IT team and play a key role in the design, development, and implementation of ServiceNow solutions. The ideal candidate will possess a deep understanding of the ServiceNow platform and expertise in delivering scalable, high-quality workflows that enhance business efficiency 

Scope: 

In this role, you will be involved in working on automation tasks related to ServiceNow. The role may involve developing web and scripting-based automation solutions as well as CI/CD pipelines.  

Primary Responsibilities: 

• Design and Development: 

• Develop and configure custom applications, workflows, and integrations on the ServiceNow platform. 

• Design, develop, and implement solutions leveraging ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or SecOps. 

• Customization and Scripting: 

• Write and implement client scripts, business rules, UI policies, and other ServiceNow customization elements. 

• Leverage APIs and integration tools to connect ServiceNow with external systems. 

• Platform Administration: 

• Perform routine maintenance, upgrades, and support for the ServiceNow platform. 

• Manage access controls, roles, and permissions to maintain platform security and integrity. 

• Collaboration: 

• Work with business analysts, stakeholders, and process owners to gather requirements and ensure solutions align with business needs. 

• Collaborate with cross-functional teams to implement end-to-end workflows and integrations. 

• Testing and Troubleshooting: 

• Conduct unit testing and troubleshooting to ensure solutions meet functional and technical requirements. 

• Resolve platform issues and optimize performance. 

• Documentation and Training: 

• Create and maintain technical documentation for customizations, configurations, and workflows. 

• Provide training and support to end-users and internal teams as needed. 

What we are looking for: 

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 

• Proven experience as a ServiceNow Developer, with a focus on implementing and customizing the platform. 

• Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, or SecOps. 

• Proficiency in scripting languages such as JavaScript, HTML/CSS, and AngularJS. 

• Experience with ServiceNow integrations using REST, SOAP, or other APIs. 

• Familiarity with ITIL processes and best practices. 

Preferred  

• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist). 

• Experience with ServiceNow Discovery, CMDB, or Service Mapping. 

• Knowledge of Agile/Scrum methodologies. 

• Strong problem-solving skills and attention to detail. 

• Excellent communication and collaboration abilities.