Software Analyst

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Your Role – ThingWorx Developer (CRT Team)

As you will play a critical role in supporting customer-reported issues, providing quick resolutions, and contributing to stability and performance improvements for our industrial IoT platform. You’ll be responsible for debugging, enhancing, and optimizing existing ThingWorx applications and services to ensure customer satisfaction and smooth operations.

Key Responsibilities:

• Analyze and resolve complex customer-reported issues on the ThingWorx platform.
• Develop and deploy fixes or enhancements to mashups, services, and integrations using ThingWorx Composer and Edge SDKs.
• Collaborate with QA, Support, and Engineering teams to reproduce, diagnose, and fix defects.
• Optimize mashup and service performance in customer environments.
• Create tools or utilities to assist in rapid debugging and support.
• Provide post-release support and actively participate in hotfix development.
• Document fixes and contribute to internal knowledge bases for recurring issues.
• Work in a fast-paced, collaborative environment focused on issue resolution and stability.

Required Skills & Experience:

• Strong hands-on experience with the PTC ThingWorx platform – including Mashups, Thing Templates, Data Shapes, Services.
• Proficiency in JavaScript (server-side scripting within ThingWorx) and basic Java.
• Familiarity with ThingWorx Edge SDKs (Java or C) for edge device communication.
• Good understanding of REST APIs, WebSockets, and data integration techniques.
• Experience with log analysis and debugging tools in cloud or on-prem environments.
• Familiarity with tools like Postman, Wireshark, and system logs for troubleshooting.
• Basic knowledge of industrial protocols (OPC-UA, MQTT) and connectivity with Kepware.

Nice to Have:

• Prior experience working in customer-facing or support-driven roles.
• Exposure to CI/CD, version control (Git), and scripting (Python, Bash).
• PTC certifications or exposure to ThingWorx 9.x/10.x environments.
• Understanding of ThingWorx licensing and PingFederate-based authentication (SSO).

What You’ll Gain:

• Work closely with real-world customer issues and use cases.
• Gain deep platform knowledge by troubleshooting production-grade environments.
• Be part of a critical team that directly improves customer experience.
• Opportunity to contribute towards platform stability, performance, and scalability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."