Primary Functions:
- Stage EDIS release upgrades and verify versions.
- Upgrade EDIS test servers and perform production upgrades for MEDHOST EDIS customers.
- Conduct post-upgrade validation checks (e.g., server reboots, service status).
- Troubleshoot EDIS test server issues and collaborate with escalation resources.
- Coordinate upgrade activities across teams and stakeholders.
- Monitor dayend before and after release upgrades.
- Perform pre-installation checks and respond to upgrade-related inquiries.
- Monitor upgrades via the version control panel.
- Escalate issues to development or appropriate support teams.
- Maintain detailed records in Salesforce, including upgrade tasks, errors, timestamps, and locks.
- Manage contract document uploads and validations as needed.
- Send enterprise release images and conduct preloads.
- Restart Linux services or servers during US CST overnight hours when required.
- Address software deployment case backlog.
- Manage team email and shared inbox in a timely and accurate manner to ensure customer satisfaction.
- Collaborate with management on project execution.
- Attend relevant MEDHOST or job-related training sessions.
- Work flexible hours, including nights, weekends, and holidays.
- Perform additional duties as needed to support MEDHOST clients.
Job Qualifications:
The qualifications we are looking for are mixture of work experience and educational background.
They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role:
Minimum Qualifications:
- Experience with IBM iSeries/AS400 (training available but strongly preferred).
- Familiarity with Linux and Tomcat services.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and IIS.
- Preferred experience in Microsoft Server and SQL Server administration.
- Ability to maintain confidential information.
- Strong customer service orientation with a sense of urgency and escalation capability.
- Eligible background per company hiring standards.
Additional Qualifications:
- MEDHOST Customer Support experience is a plus.
Soft Skills:
- Strong critical thinking and proactive approach.
- Excellent written, verbal, and proofreading skills.
- Detail-oriented, well-organized, and capable of multitasking.
- Flexible, professional, and calm under pressure.
The above statements are intended to describe the general nature and level of work being performed
by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties,
responsibilities, and qualifications required of employees assigned to this job.
Working Environment:
This job operates in a professional office environment or remote home office location. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Periods of stress may occur.
This role may occasionally encounter Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris’ Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.
Expected Hours of Work:
Central Time (CT)
- Tuesday to Saturday: 12:01 AM – 9:00 AM
- 5 nights/week, 9-hour shifts
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