LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview
Engineering at LivePerson is an inspired, customer-obsessed organization dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile and mission-driven teams with a clear mission empowering quality, continuous feedback, testing, monitoring and end-to-end ownership.
Some of the technologies we're using:
- Automation tools: Cypress, Nightwatch, Selenium
- CI/CD: GitLab
- Programming Languages: Java, JavaScript, TypeScript
- Frameworks: Spring, Spring Boot
- Microservices, event-driven architecture
- GCP, AWS, and On-Premises infrastructure (Hybrid)
- Vault, OAuth2.0 Provider, and much more
You will:
- You will be responsible for ensuring the highest standards of quality assurance automation for our most central and high-traffic UI group, critical to our operations.
- Design and implement automation systems for various software applications, enhancing efficiency and reducing manual intervention
- Develop and maintain advanced automation frameworks that support new or enhanced features across different software environments
- Create and manage detailed automation strategies and scripts, using your knowledge of open-source tools
- Spearhead the automation of processes and tasks across multiple platforms and technologies to improve deployment cycles and product quality
- Work closely with development teams to integrate automation processes seamlessly into the development lifecycle
- Diagnose issues and refine automation systems to ensure robustness and scalability
- Develop expertise in continuous integration and continuous delivery (CI/CD) systems and advocate for best practices in automation across the team
- Keep up to date with emerging automation tools, strategies, and best practices
You have:
- Minimum of five years of experience in QA automation engineering or related fields
- Proven expertise in designing, developing, and maintaining automation frameworks and systems (UI interfaces and API-based applications).
- Strong programming skills
- Experience with CI/CD methodologies and tools, with a focus on automation best practices
- Experience in developing and executing automation scripts to enhance system performance and resilience.
- Ability to work collaboratively in an Agile/Scrum environment.
- Some of the good-to-have qualifications
- A solid understanding of cloud infrastructure, preferably GCP and AWS
- Familiarity with Dockers
- In-depth understanding of distributed systems and microservices architecture.
Benefits:
- Health: Medical, Dental and Vision
- Time away: Vacation and holidays
- Equal opportunity employer
Why You’ll Love Working Here
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
***The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.
Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.
LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information.
If you have any questions and or concerns, please feel free to contact [email protected]
