This role will be responsible for implementing and maintaining Fenergo's Client Lifecycle Management (CLM) solution, focusing on automating customer onboarding processes, ensuring compliance with regulatory requirements, and building/delivering extensions using Fenergo's out-of-the-box (OOTB) APIs. You will work with cross-functional teams to understand business needs, translate them into Fenergo configurations, and ensure the system effectively supports KYC, AML, and other compliance obligations.
Key Responsibilities:
Fenergo Implementation and Configuration:
Configure and maintain Fenergo's CLM solution to meet business requirements and regulatory standards.
Design and implement automated workflows for customer onboarding, KYC, and other client lifecycle processes.
Collaborate with business stakeholders to understand requirements and translate them into Fenergo configurations.
Develop and maintain Fenergo documentation, including configuration guides and process flow diagrams.
Compliance and Regulatory Support:
Ensure Fenergo configurations align with KYC, AML, and other regulatory requirements.
Stay up-to-date with regulatory changes and adapt Fenergo configurations accordingly.
Support internal compliance audits and investigations.
Extension Development and API Integration:
Develop and deliver extensions to enhance Fenergo's functionality using OOTB APIs.
Integrate Fenergo with other systems, including CRM and other business applications.
Document and maintain API integrations.
Automation and Efficiency:
Identify opportunities to automate manual processes within Fenergo and related systems.
Implement and monitor automated workflows to improve efficiency and reduce errors.
Continuously evaluate and improve Fenergo's performance and efficiency.
Troubleshooting and Support:
Troubleshoot issues with Fenergo and related systems.
Provide technical support to end-users.
Escalate issues to Fenergo support as needed.
Qualifications:
Bachelor's degree in Computer Science, Information Systems, or a related field.
Proven experience with Fenergo CLM implementation and configuration.
Strong understanding of KYC, AML, and other regulatory requirements.
Experience with API development and integration.
Experience with automation and workflow design.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
CME Group : Where Futures are Made
CME Group is the world’s leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.
At CME Group, we embrace our employees' diverse experiences, cultures and skills, and work to ensure that everyone’s perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic.
Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.
