Company overview:
TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
Investigate and resolve customer-reported issues escalated from L2/Support teams with clear root cause analysis.
Perform production issue triage, debugging, and resolution with minimal turnaround time.
Analyze and fix performance, scalability, and reliability issues in production environments.
Identify root causes using logs, metrics, traces, and monitoring tools.
Develop, test, and deliver code fixes, patches, or configuration changes for production issues.
Work closely with Product, QA, DevOps, and Support teams to ensure smooth issue resolution and releases.
Create and maintain technical documentation, RCA reports, and post-incident reviews.
Proactively identify system weaknesses and recommend improvements to prevent future incidents.
Support on-call rotations and handle critical production escalations when required.
Bachelor’s degree in Computer Science, Engineering, or a related field.
3–4 years of experience in software development or production support (L3 role preferred).
Strong hands-on experience in Java / Scala (or relevant backend language).
Experience debugging production issues in distributed systems.
Solid understanding of performance tuning, memory management, and multithreading.
Experience working with databases (SQL and NoSQL).
Familiarity with logging, monitoring, and observability tools (Splunk, ELK, Grafana, Prometheus, etc.).
Experience with cloud platforms (AWS / Azure / GCP).
Strong problem-solving and analytical skills.
Ability to work independently and take end-to-end ownership of issues.
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].
