Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as our next Full Stack Senior Software Engineer - Customer Experience
About the job
This position is needed to build out new experiences to help our customers unlock the power of Segment to deepen engagement with their customers. From creating new onboarding experiences in the Segment app, to providing foundational experiences for personalizing communications through Twilio communications services, you’ll play a key part in helping to achieve Segment’s strategic vision.
As a Senior Software Engineer on this team, you’ll work closely with product and UX partners to define and implement iterative steps towards a longer term vision. You will need to understand and articulate the trade-offs between new functionality and stability. You will need to persuade all involved to make the right architectural choices for the long term technical and short and long term impact of the product.
Responsibilities
In this role, you’ll:
- Build new features and APIs within Segment for integrating with Twilio products.
- Work with a team of engineers through difficult architectural trade-offs
- Collaborate on detailed design documents and implementation plans for features slated for development
- Support strategic technical initiatives that impact the entire engineering organization
- Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment
- Help more junior developers by mentoring them, providing guidance, and positively influencing their careers.
- Perform thorough and thoughtful code reviews to help maintain a high standard of code quality
- Help resolve technical issues/blockers as a developer on the team
- Manage your work through the use of Github, Jira, and our build/deploy systems
- Participate in an on-call rotation for our managed services
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 5-7 years experience writing production-grade code in a modern programming language
- 3+ years of fullstack development experience, ideally in a microservices architecture using languages such as Go, Java or Python
- 3+ years of front-end development experience within either communication services or integrations domains
- 3+ years of experience with JavaScript, Node.js, TypeScript, React, and CSS
- 3+ years of experience with GraphQL or REST
- Good grasp of software engineering and how to build a system in scalable and extensive manner;
- Experience crafting APIs, like you understand that a good API contract is a critical part of a good UI
- Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring
- Excellent collaborator. Ability to foster alignment cross-functionally and cross-organizationally
- Schedule: Ability to work non-standard, on-call rotation weekend and holiday hours, shared evenly with all engineers on the team. We believe that we are responsible for the code we write and how it runs in production
Desired:
- You have a strong understanding of UX patterns and are passionate about building intuitive UIs that customers will love
- You love partnering with design to create impactful customer experiences and not just implementing designs that are tossed over the fence
- You've worked on high-scale web applications and understand the architecture patterns that make them successful (e.g., well-designed APIs, efficient algorithms)
- A highly effective collaborator, you work well with your team and your partners in product and design towards common goals
Location
- This role will be remote, and based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra & Delhi).
Travel
- No mandatory travel is anticipated.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
