Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
About the Role:
We're looking for a Site Reliability Engineer (SRE) to join our Platform Engineering team. Someone who is building toward equal fluency in production Go and cloud infrastructure, and who is excited to grow in both. You'll contribute to the standards, frameworks, and self-service capabilities that make engineering teams autonomous while maintaining enterprise-grade reliability and security.
Our Platform SRE team creates the systems and processes that scale engineering excellence: from incident response frameworks and technical standards to purpose-built tooling and automation that eliminates support dependencies. You won't just follow runbooks; you'll help build them. You'll write Go to automate operational work, contribute to internal CLIs and platform services, and take on increasing ownership of the systems that keep our multi-tenant, multi-cloud infrastructure running.
This is a high-growth role for someone who wants to develop deep platform engineering expertise and is serious about becoming a strong Go engineer alongside their infrastructure work.
Responsibilities:
Platform Tooling & Automation (25%) — Contribute to and maintain internal Go services, CLIs, and automation pipelines that reduce manual toil and eliminate support dependencies
Self-Service Enablement (25%) — Create documentation, runbooks, and knowledge bases that allow feature teams to operate independently; identify gaps in existing materials and close them
Incident Response (20%) — Participate in on-call rotations, execute and refine incident response procedures, contribute to postmortems, and help improve escalation playbooks
Standards & Architecture (20%) — Learn and apply technical standards and operational frameworks; contribute to RFC and PRD reviews as you develop architectural instincts
Service Ownership Coaching (10%) — Support feature teams in building operational maturity, scorecard compliance, and self-service capability
Requirements:
3–5 years in DevOps/SRE or related cloud infrastructure engineering roles
Go proficiency: you've written Go in a professional or serious project context, understand the language well enough to own and debug production code, and are actively developing your skills
Kubernetes fundamentals: hands-on experience deploying, troubleshooting, and operating workloads in Kubernetes; comfortable with manifests, RBAC, networking basics, and cluster observability
Cloud & Infrastructure: solid AWS experience and working knowledge of Terraform; exposure to multi-cloud environments is a plus
Operational instincts: experience with incident response, on-call, and postmortem processes; you know what good looks like even if you're still building toward it
Software engineering fundamentals: you write code to solve operational problems, not just to script one-offs; you care about testability, readability, and maintainability
Communication & documentation: strong written communication; able to translate operational complexity into clear runbooks and team-facing guidance
Collaborative mindset: you ask good questions, seek feedback, and default toward enabling others over owning work yourself
Nice to Haves:
Exposure to Kubernetes internals — controllers, admission webhooks, or custom resources — even through study or side projects
Familiarity with GitOps patterns (ArgoCD, Flux) or policy tooling (OPA, Kyverno)
Experience with observability tooling (Datadog, Prometheus, Grafana) and SLO/SLI design
AWS certifications (Solutions Architect Associate or equivalent)
Kubernetes certifications (CKA or working toward it)
Contributions to open source infrastructure tooling
Experience with GCP, Azure, Oracle Cloud, and hybrid On-Prem/Cloud models
Why You'll Love This Role:
Grow in multiple dimensions at once: this role will make you a stronger infrastructure engineer and a stronger Go engineer simultaneously
High ownership, real scope: you'll contribute to platform services that affect dozens of teams and hundreds of services, not just support tickets
Mentorship from senior engineers: you'll work alongside team members who care about you and your growth while solving real, complex, and intellectually stimulating problems
Ship software that scales your expertise: the highest-leverage work here isn't a runbook; it's the automation that enforces it; you'll write Go that runs in production and multiplies your impact across the engineering organization
Drive our transformation from reactive support to strategic platform engineering partnership
Scale self-service capabilities that are already reducing support escalations and increasing team velocity
Tackle meaningful operational problems— from multi-tenant architecture to cross-service observability — with senior guidance and growing autonomy
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
