The Software Engineer will develop Salesforce Service Cloud applications focusing on Apex and LWC, design solutions, and optimize performance while ensuring best practices in code and deployment.
Job Description:
Salesforce Service Cloud Developer – Level 25
Technical Expertise
- 2-3 years of Salesforce experience focused on Salesforce Service Cloud
- Strong proficiency in Apex (classes, triggers, batch, schedulable, queueable jobs) and Lightning Web Components (LWC).
- Expertise in Salesforce Flows, Process Builder (migration to Flow), and advanced declarative automation.
- Experience with Salesforce APIs (REST, SOAP, Bulk, Metadata) and integrations with external systems.
- Strong understanding of Salesforce data model and security model (profiles, roles, sharing rules, permission sets).
- Solid understanding of Case Lifecycle, Entitlements, Milestones, and Omni-Channel routing.
- Proficiency in SOQL/SOSL and handling large data volumes (LDV). Good experience on Service Cloud
- Hands-on experience with Salesforce deployment & release management (Change Sets, SFDX, Git-based deployments).
- Knowledge of Salesforce best practices, including governor limits, bulkification, error handling, and performance optimization.
- Familiarity with Salesforce managed/unmanaged packages, AppExchange solutions, and platform events.
- Experience in unit testing (>= 75% coverage) and writing maintainable, reusable code.
Architecture & Design
- Ability to translate business requirements into scalable technical solutions.
- Experience designing modular, reusable components in LWC.
- Good knowledge of integration patterns (Platform Events, External Services, Named Credentials, Middleware tools like Mulesoft).
- Exposure to Salesforce Shield is nice to have.
- Familiarity with CTI platforms will be good to have.
Tools & DevOps
- Experience with Salesforce DX, VS Code, Git, CI/CD pipelines.
- Familiarity with sandboxes and environment strategy.
- Experience with monitoring/debugging tools (Debug logs, Event Monitoring, Health Check).
- Experience with tools like Data Loader, Workbench, etc.
Soft Skills
- Excellent analytical skills, problem-solving technique, debugging/trouble-shooting skills.
- Ability to work independently with minimal supervision.
- Excellent communication and stakeholder collaboration skills.
- Strong commitment to quality, documentation, and best practices.
Certifications
- Salesforce Administrator Certification and Salesforce Platform Developer Certification required; Service Cloud Consultant certification strongly preferred.
Location:
DGS India - Pune - Kharadi EON Free ZoneBrand:
MerkleTime Type:
Full timeContract Type:
PermanentTop Skills
Apex
Ci/Cd Pipelines
Data Loader
Git
Lightning Web Components
Salesforce
Salesforce Apis
Salesforce Dx
SOQL
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