Software Engineering Manager

• Build strong relationships with both internal and external stakeholders including product, business and sales partners. Demonstrate excellent communication skills with the ability to both simplify complex problems and also dive deeper if needed

• Manage teams with cross functional skills that include software, quality, reliability engineers, project managers and scrum masters. Mentor, coach and develop junior and senior software, quality and reliability engineers. Collaborate with the architects, SRE leads and other technical leadership on strategic technical direction, guidelines, and best practices

• Ensure compliance with EFX secure software development guidelines and best practices and responsible for meeting and maintaining QE, DevSec, and FinOps KPIs.

• Define, maintain and report SLA, SLO, SLIs meeting EFX engineering standards in partnership with the product, engineering and architecture teams

• Drive technical documentation including support, end user documentation and run books. Lead Sprint planning, Sprint Retrospectives, and other team activities

• Implement architecture decision making associated with Product features/stories, refactoring work, and EOSL decisions

• Create and deliver technical presentations to internal and external technical and non-technical stakeholders communicating with clarity and precision, and present complex information in a concise format that is audience appropriate

• Provides coaching, leadership and talent development; ensures teams functions as a high-performing team; able to identify performance gaps and opportunities for upskilling and transition when necessary. 

• Drives culture of accountability through actions and stakeholder engagement and expectation management

• Develop the long-term technical vision and roadmap within, and often beyond, the scope of your teams. 

• Oversee systems designs within the scope of the broader area, and review product or system development code to solve ambiguous problems

• Identify and resolve problems affecting day-to-day operations

• Set priorities for the engineering team and coordinate work activities with other supervisors

• Cloud Certification Strongly Preferred

What experience you need 

• Bachelor's degree or 7-10 years of software engineering experience.

• Led design and development of solutions using event-driven and RESTFul API architecture

• Worked with SREs and dev teams to define and maintain SLA, SLO, SLIs meeting EFX quality engineering standards

• Collaborated with the architects, SRE leads and other technical leadership on strategic technical direction, guidelines, and best practices. Collaborated with Product with a product mindset

• Drove technical documentation including support, end user documentation and runbooks. Led Sprint planning, Sprint Retrospectives, and other team activity

• Managed multiple development squads at a supervisory capacity assuming all HR responsibilities, including hiring & interviews, retention, training, and team capacity planning

• Implemented architecture decision making associated with Product features/stories, refactoring work, EOSL decisions, and continuous improvements whilst ensuring EHB guidelines

• Created and delivered technical presentations to internal and external technical and non-technical stakeholders communicating with clarity and precision, and present complex information in a concise format that is audience appropriate

• Experience of building and managing strong technical teams that deliver complex software solutions that scale

• Deep troubleshooting skills with the ability to lead and solve production and customer issues under pressure

• Strong experience of full stack software development and public cloud like GCP and AWS is preferred

• Cloud Certification Strongly Preferred

What could set you apart

• Active "Working Manager" with hands-on coding expertise  

• Pragmatic approach with an open-minded perspective  

• Proficiency in Ruby and Golang  

• Self-starter that identifies/responds to priority shifts with minimal supervision.

• Strong communication and presentation skills

• Strong leadership qualities

• Demonstrated problem solving skills and the ability to resolve conflicts

• Experience creating and maintaining product and software roadmaps

• Experience overseeing yearly as well as product/project budgets

• Working in a highly regulated environment

• UI development (e.g. HTML, JavaScript, React)

• Experience with backend technologies such as Microservices 

• Source code control management systems (e.g. SVN/Git, Github)

• Agile environments (e.g. Scrum, XP)

• Relational databases (e.g. Postgres, SQL Server, MySQL)

• Atlassian tooling (e.g. JIRA, Confluence, and Github)

• Automated Testing: JUnit, Selenium, LoadRunner, SoapUI