Software Quality Assurance Analyst

Job Description
Role: Software Quality Assurance Analyst
Location: Bengaluru
Overview
We are seeking a detail-oriented and analytical Senior Quality Assurance (QA) Analyst to join our Business Process Workflow Services team. The Senior QA Analyst will play a critical role in ensuring the accuracy, efficiency, and reliability of business process workflows across various platforms and systems. This role involves close collaboration with business analysts, developers, and stakeholders to validate process designs, identify defects, and ensure high-quality deliverables that meet business requirements.
Job Responsibilities

• Test Planning & Execution
• Develop comprehensive test plans, test cases, and test scripts based on business process requirements and workflow designs
• Execute manual and automated testing across workflow applications and platforms
• Validate end-to-end business processes for accuracy, completeness, and performance
• Defect Management
• Identify, document, and track defects using standard QA tools
• Collaborate with development teams to troubleshoot and resolve issues
• Participate in root cause analysis and recommend process improvements
• QA Team Oversight
• Lead junior team members
• Work with QA Leads to standards and process methods are improved and maintained
• Process Validation
• Ensure workflows align with business rules, compliance standards, and operational goals
• Perform regression testing to validate changes and enhancements
• Support user acceptance testing (UAT) and coordinate with stakeholders to sign-off
• Documentation & Reporting
• Maintain detailed QA documentation including test results, defect logs, and quality metrics
• Provide regular status updates and quality reports to project managers and leadership
• Contribute to QA best practices and continuous improvement initiatives

Job Requirements

• Education & Experience
• Bachelor's degree in computer science, Information Systems, Business Administration, or related field
• 5+ years of experience in quality assurance or testing, preferably in business process or workflow environments

• Technical Skills
• Proficiency in QA tools such as Jira, Octane, or other similar
• Experience with workflow platforms (e.g., Appian, Pega, ServiceNow, or similar)
• Familiarity with automation tools and scripting languages

• Analytical & Communication Skills
• Strong analytical skills with attention to detail
• Excellent written and verbal communication skills
• Ability to work collaboratively in cross-functional teams

• Other Qualifications
• QA Team leader responsibilities
• Knowledge of business process modeling and documentation standards
• Understanding of Agile and Waterfall methodologies
• Certification in QA or testing (e.g., ISTQB) is desirable

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.