Solution Architect-IBM Netcool

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Role Overview
The IBM Netcool Probe Specialist is responsible for the design, implementation, customization, and support of IBM Netcool probes and event management solutions in large-scale telecom environments. The role focuses on reliable event ingestion, correlation, and automation across multi-vendor network management systems, ensuring high availability, performance, and operational efficiency.
Key Responsibilities

• Design, deploy, configure, and support IBM Netcool probes, including SNMP, CORBA, Kafka, JMS, and vendor-specific EMS integrations (Ericsson, Nokia, Huawei, ZTE, Cisco, Samsung).).
• Customize and enhance probe rules, lookup files, and enrichment logic to ensure accurate alarm normalization, deduplication, and severity mapping.
• Implement and support Netcool architectures (2-Tier and 3-Tier) involving ObjectServer (Primary/Backup), DSD, WebGUI, Impact, and database components.
• Develop and maintain ObjectServer automations (triggers, procedures) and Impact policies for correlation, enrichment, root cause analysis, and auto-ticketing.
• Optimize ObjectServer and database performance through SQL tuning, indexing, and housekeeping.
• Support CI/CD pipelines using Jenkins, Docker, and Groovy for Netcool configurations and artifacts.
• Automate deployments and operational tasks using Shell scripting, Perl, Python, and Ansible.
• Design and support custom integrations and utilities using Core Java, where required for EMS, middleware, or supporting applications.
• Configure and enhance WebGUI event lists, filters, tools, and dashboards for operational usability.
• Perform root cause analysis for event ingestion issues, alarm delays, missing events, and alarm floods.
• Execute functional, regression, and performance testing for probe and platform enhancements.
• Collaborate with customers, EMS vendors, and internal teams to analyze network requirements and deliver scalable event management solutions.
• Provide L2/L3 operational support for mission-critical production environments.

Required Skills & Experience

• 8+ years of Strong hands-on experience with IBM Netcool probes, especially SNMP, CORBA, Kafka, JMS, Rest API.
• Proven expertise in telecom EMS/NMS integrations across multi-vendor environments.
• In-depth knowledge of ObjectServer automations and Impact policy development.
• Hands-on experience in Core Java application development.
• Basic knowledge of database concepts and SQL.
• Experience implementing high-availability Netcool architectures.
• Strong scripting and automation skills (Shell, Perl, Python, Ansible).
• Working knowledge of CI/CD tools (Jenkins, Docker).
• Solid understanding of Telecom FCAPS and fault management processes.
• Good knowledge of Linux, networking fundamentals, and NetScaler/Citrix environments.
• Strong analytical, troubleshooting, and communication skills.

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 779815