Handle integration and DevOps support tickets, troubleshoot and coordinate with Application Operations teams. Plan and execute upgrades and deployments, perform OAT testing, and create automation scripts to streamline repetitive tasks.
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Job Summary:
We are seeking a proactive and skilled Integration Engineer DevOps to join our team. This role will primarily focus on handling support tickets, troubleshooting issues, and coordinating with other Application Operations (AO) teams as needed. Additional responsibilities include managing upgrade and deployment tasks, performing Operational Acceptance Testing (OAT) on certain tools, and automating repetitive tasks to enhance efficiency.
Key Responsibilities:
1. Support Ticket Management:
o Handle and resolve incoming support tickets related to integration and DevOps issues.
o Troubleshoot and diagnose problems, collaborating with other AO teams as necessary.
o Ensure clear and timely communication with stakeholders regarding ticket status and resolutions.
2. Upgrade and Deployment Management:
o Plan and execute system upgrades and deployments, ensuring minimal operational disruption.
o Coordinate with cross-functional teams to prepare for and validate system changes.
o Document upgrade and deployment processes, providing post-upgrade support as needed.
3. OAT Testing and Automation
o Conduct Operational Acceptance Testing (OAT) on specified tools to ensure readiness.
o Develop and implement automation scripts to streamline repetitive tasks and improve efficiency.
Required Skills and Qualifications:• Salesforce certification is highly preferred.• Strong experience in cloud operations and Linux administration.• Excellent customer service and communication skills.• Proficiency in automation tools and scripting languages (e.g., Python, Shell).• Solid analytical and troubleshooting skills.
Preferred Skills:• Experience with cloud platforms such as AWS, Azure.• Familiarity with DevOps tools and practices (e.g., Jenkins, Docker, Kubernetes).
Education and Experience:• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.• 2+ years of experience in a similar role.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 781211
Grow with us
Job Summary:
We are seeking a proactive and skilled Integration Engineer DevOps to join our team. This role will primarily focus on handling support tickets, troubleshooting issues, and coordinating with other Application Operations (AO) teams as needed. Additional responsibilities include managing upgrade and deployment tasks, performing Operational Acceptance Testing (OAT) on certain tools, and automating repetitive tasks to enhance efficiency.
Key Responsibilities:
1. Support Ticket Management:
o Handle and resolve incoming support tickets related to integration and DevOps issues.
o Troubleshoot and diagnose problems, collaborating with other AO teams as necessary.
o Ensure clear and timely communication with stakeholders regarding ticket status and resolutions.
2. Upgrade and Deployment Management:
o Plan and execute system upgrades and deployments, ensuring minimal operational disruption.
o Coordinate with cross-functional teams to prepare for and validate system changes.
o Document upgrade and deployment processes, providing post-upgrade support as needed.
3. OAT Testing and Automation
o Conduct Operational Acceptance Testing (OAT) on specified tools to ensure readiness.
o Develop and implement automation scripts to streamline repetitive tasks and improve efficiency.
Required Skills and Qualifications:• Salesforce certification is highly preferred.• Strong experience in cloud operations and Linux administration.• Excellent customer service and communication skills.• Proficiency in automation tools and scripting languages (e.g., Python, Shell).• Solid analytical and troubleshooting skills.
Preferred Skills:• Experience with cloud platforms such as AWS, Azure.• Familiarity with DevOps tools and practices (e.g., Jenkins, Docker, Kubernetes).
Education and Experience:• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.• 2+ years of experience in a similar role.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 781211
Top Skills
Salesforce,Linux,Python,Shell,Aws,Azure,Jenkins,Docker,Kubernetes
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