Solutions Analyst – Decision Services

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What We'll Bring:

The UK Decision Services team delivers software solutions to a range of clients, including banks, building societies, and retailers. Our solutions assess the risk of offering credit facilities - such as personal loans, mortgages, credit cards, or overdrafts - to customers. We use data from credit reference agencies (organizations that collect and provide information about individuals’ credit histories), such as TransUnion, as well as other sources, to inform these assessments. Clients rely on the outcomes of these assessments to decide whether to offer or adjust credit facilities for their customers. By providing reliable and timely solutions, we help our clients make informed lending decisions and enhance their customers’ financial experiences.
Our team is committed to delivering software solutions of the highest quality, on schedule and within budget. After implementation, we continue to support our clients by resolving incidents (unexpected technical issues), answering queries, and making changes to improve their solutions. This ongoing support ensures clients can confidently manage their credit offerings and deliver positive outcomes for their customers.

What You'll Bring:

Overview of Role

The Solutions Analyst, typically as part of a project team, delivers and develops software for Origination (new accounts) and Account Management for external clients. Key responsibilities include configuring software modules, creating unit test cases, and validating functionality against requirements based on design documentation. They also support wider testing activities and work closely with internal stakeholders, project teams, and external partners to ensure successful delivery and ongoing support of world-class solutions.

Main Purpose of Role

The main goal is to help Decision Services teams deliver high-quality software solutions by following best practices for configuration, testing, and documentation. They ensure client requirements are met and work with the team, TransUnion, or clients to improve software delivery.

Key Tasks and Accountabilities

• Assist Solutions Consultants in designing high-quality software solutions.
• Configure solutions within TU decisioning software to meet business requirements, adhering to best practices and taking advice from Senior Solutions Analysts and Solutions Consultants, ensuring successful project completion.
• Conduct unit testing on solutions and help the Test Team during subsequent testing stages.
• Contribute to project documentation, including both business and functional specifications.
• Join meetings with project teams and external partners as needed.
• Keep Project Manager, Solutions Delivery Manager, or Team Lead regularly updated on task progress through reports.
• Maintain and update solution documentation throughout and after project implementation.
• Help Senior Analysts and Consultants deliver solutions effectively.
• Support clients after delivery to foster strong working relationships.
• Troubleshoot and resolve issues in deliveries and post-live phases with limited assistance.
• Work closely with colleagues in Decision Services and other supporting teams to nurture collaborative relationships.
• Provide support as necessary, including handling change requests and resolving queries or issues.
• Take part in UAT calls and defect management sessions.
• Participate in the transition of projects to post-live support teams.
• Learn and adhere to the Software Development Lifecycle process used by the TransUnion team.

Impact You'll Make:

Role RequirementsSkillsEssential:

• Passion for delivery and quality excellence
• Good communication and team working skills
• Good problem-solving skills and inquisitiveness to identify root cause and permanent resolution or improvement
• Ability to work on own initiative and within defined deadlines with minimal supervision
• Ability to develop good working relationships with clients and third-party suppliers
• A drive to learn new skills and continuously develop

Preferred:

• Experience of working in project deliveries (physical or virtual teams in delivering a product, service or platform)
• Experience of Software Configuration

KnowledgeEssential:

• Good knowledge of Microsoft Office Suite, specifically Excel and Word
• Coding experience in programming languages, e.g. Python, Java, Javascript, JS, C (any derivative) Lua
• Basic knowledge of testing tools (e.g. SOAP UI) and testing process

 Preferred:

• Experience and/or understanding of finance and credit risk strategies and products on the market

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Analyst, Business Systems