This position supports TrueLark, a recently acquired brand under the Weave umbrella.
TrueLark's simple yet powerful automated communication platform handles millions of customer calls every year. From single storefronts to nationwide franchisors — dental offices, salons and spas, fitness studios and many others, use TrueLark to grow their businesses.
We are looking for bright and enthusiastic Solutions Engineers to join us in building the next generation of automation in customer communications. You will work in a team of highly skilled and experienced developers passionate about building scalable applications that deliver magical customer experiences. We specialize in conversational language technologies and constantly innovate around how businesses can automatically attract, support, and upsell customers 24/7 using Artificial Intelligence.
In this role, you’ll be responsible for supporting technical onboarding and configuration for our clients—including API integrations, widget configuration, and scripting for custom workflows. You’ll also engage in API management, server debugging, log analysis, and system administration to ensure each solution is robust, scalable, and tailored to the unique needs of the businesses we support.
This position will be hybrid - Bangalore, India
Reports to: Co-founder
What You Will Own
Diagnose and resolve business-reported issues and errors through backend API debugging
Retrieve metrics, data, and performance indicators using APIs
Update user preferences and system settings using APIs
Support webchat setup and address minor frontend issues
Troubleshoot call forwarding and voicemail-related issues
Configure and manage system settings using JSON and YAML data structures
Interpret API integration documentation to troubleshoot and resolve integration-related issues
Navigate Linux OS and manage virtual machines (VMs) using command-line tools
Develop basic scripts to automate tasks and streamline processes
Use SQL for data management and generate report
What You Will Need to Accomplish the Job
Strong understanding of RESTful APIs, including endpoints, authentication, and data formats (JSON, XML)
Experience with API testing tools (e.g., Postman, Swagger) for data fetching and troubleshooting
Working knowledge of SQL for data querying, management, and report generation
Familiarity with database structures and ability to write queries
Excellent communication and collaboration skills
Problem-solving mindset with attention to detail
Self-motivated and able to manage tasks independently
What Will Make Us Love You
Experience writing basic scripts in languages like Python, Bash, or JavaScript for task automation
Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.
