Specialist Client Services

About Data Axle:

Data Axle Inc. has been an industry leader in data, marketing solutions, sales, and research for over 50 years in the USA. Data Axle now has an established strategic global centre of excellence in Pune. This center delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business and consumer databases.

Data Axle India is recognized as a Great Place to Work! This prestigious designation is a testament to our collective efforts in fostering an exceptional workplace culture and creating an environment where every team member can thrive.

General Summary:

This position will assist and support the daily running of sales programs and procedures. This may include one or more of the following tasks: (1) Order entry; (2) high-level data solutions support and working on special projects to satisfy the needs of the division.

Roles & Responsibilities:

1. Strong understanding of Data Axle processes, data assets and able to serve as an expert in the use of Data Axle systems, products and services.
2. Maintain customer relationship management system (Salesforce.com).
3. Manage, confirm, and prioritize incoming order inquiries. Ensure requests are properly understood and executed.
4. Set up and launch count inquiries in relevant platform with complex segmentation to determine maximum and targeted audiences.
5. Provide administrative support to sales, account managers, and clients.
6. Must have the skills necessary to create, collect and maintain all order documentation, including but not limited to delivery schedules, FTC orders, order forms and other internal tracking sheets as required.
7. Maintain logs, monitor, and track customer concerns including documentation of customer interactions.
8. Request and review and understand all required order documentation (contracts, approvals, credit applications, billing documentation, etc.).
9. Strong knowledge of direct marketing standard practices with the ability to review and approve sample mail pieces and/or telemarketing scripts for all sensitive data orders.
10. Coordinate approvals for FTC consumer orders with phone numbers, obtaining either waiver or Subscription Account Number (SAN).
11. Provide service and trouble-shooting support required by customers and continually research and implement best practice protocols.
12. Follow Company policies and procedures required to maintain a safe work environment.
13. Must be able to work in the Pune office during evening and/or overnight shifts.

Qualification:

1. Bachelor's degree with 4 + years of relevant work experience.
2. Must be able to handle given workload quickly and with a high degree of accuracy.
3. Proven ability to effectively handle multiple priorities in a timely manner while maintaining integrity of work.
4. Ability to review order data, offer options and resolve problems.
5. Proficient with Microsoft Office and various Internet applications.
6. Excellent command over communication with the ability to communicate with individuals in an articulate, professional manner.
7. Quick learner that can accomplish given tasks with minimal amount of direction.
8. Strong sense of self-motivation to accomplish multiple tasks with a high degree of accuracy and speed.
9. Ability to work independently or as part of a team.
10. Ability to work under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.

This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level.

Disclaimer:

Data Axle India follows a merit-based employee recruitment practice with extensive screening steps. Data Axle India does not charge/accept any amount or security deposit from job seekers during the recruitment process.

Job Seekers are requested to be aware of unsolicited or fraudulent communication regarding a job offer or an interview call against payment of money, please stay alert. All Data Axle jobs are published on the Careers page of its website and/or on its LinkedIn profile. Interested job seekers may access the same and apply directly.

If you believe you have been a victim of recruitment fraud, you are requested to approach law enforcement agencies immediately.