Spontaneous application Finance

Own the post-checkout customer experience for Square’s food ordering and retail ecommerce products. Set product strategy, prioritize investments, align cross-functional teams, define customer journeys, and ship improvements across tracking, delivery, refunds, and support. Use customer research, behavioral data, AI tools, prototyping, GitHub, and automation to improve product quality and outcomes. Lead decisions across engineering, design, sellers, customers, and external partners while measuring resolution time, satisfaction, inquiries, and repeat purchases.

Lead enterprise go-to-market strategy for Zapier’s new products, including Sidekick. Own positioning, packaging, governance messaging, enterprise ICP, competitive differentiation, customer proof points, sales enablement, and commercial readiness. Partner with Product, Sales, Marketing, and Customer Advocacy to support enterprise opportunities, translate product updates into field materials, and incorporate customer and deal feedback into product and GTM decisions.

Leads GitLab’s global People Operations and Compliance function, setting its strategic roadmap, scaling and automating employee lifecycle processes, establishing service standards and metrics, managing case management, overseeing global mobility and employment compliance, supporting global expansion, and developing a high-performing international team. The role partners broadly across People, Legal, Payroll, IT, Procurement, and Internal Audit while optimizing Workday, Greenhouse, and related systems.