The Sr Account Manager will consult with clients on compliance issues, run sales calls, manage contracts, and collaborate with the CSM team to ensure customer satisfaction and drive revenue growth.
The Role
Consultant helping customers with compliance pain points, transforming challenges into actionable insights for successful renewals/expansions. Spearheaded sales calls, product demos, and negotiate contracts. Collaborate with CSM team for seamless transitions, maintain CRM hygiene, become a platform expert, strategise with CSMs for large accounts, and manage customer expectations through cross-functional engagements. Ensure deliverables' completion.
Responsibilities
- Become a consultant to customers converting their compliance pain points to actionable insights, leading to a successful renewal / expansion
- Run sales calls with short deck presentations and detailed product demonstrations
- Execute multi-stakeholder renewal and expansion conversations
- Execute contract and commercial negotiations with customers and bring them to a close
- Work closely with the CSM team to ensure a smooth transition for new customers
- Maintain CRM hygiene and manage deal pipeline to forecast revenues accurately
- Become a product expert across our entire platform and understand our competitor landscape
- Devising strategies with the CSMs to efficiently handle large accounts and engage with marketing teams to improve revenue retention and expansion rates
- Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed
Requirements
- 2+ years of Sales or Account Management experience, particularly in B2B SaaS markets
- Strong communication and presentation skills - solid writing skills are a must!
- Ability to think on your feet — you’re someone who can figure out creative ways to balance customer experience and revenue maximisation tactfully
- Can break down complicated technical matters and understandably explain them
- Adaptable and comfortable with a fast-paced environment
- Adept at using any CRM – Freshsales, Salesforce, HubSpot, to manage & track pipelines
- Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements
- Prior experience selling to the US or a foreign audience is a plus
Benefits
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents,Spouse,Children)
- Group Accident Cover
- Company Sponsored Device
- Education Reimbursement Policy
Sales_POD
Top Skills
Crm Software
Freshsales
Hubspot
Salesforce
Similar Jobs
Healthtech • Software • Analytics • Biotech • Pharmaceutical • Manufacturing
The Business Account Manager is responsible for managing key accounts, driving relationships, formulating account plans, and achieving business objectives in the healthcare sector, specifically within plasma-derived therapies.
Top Skills:
CRM
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Support Account Manager is responsible for delivering proactive and reactive services, managing customer relationships, acting as a central point of contact, and ensuring issues are resolved effectively to maintain high customer satisfaction.
Top Skills:
Ai-Powered ToolsCloud SoftwareItilServicenow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Support Account Manager will provide proactive and reactive customer support, manage service level commitments, and ensure customer satisfaction by resolving issues and facilitating communication across teams.
Top Skills:
AIItilItsmServicenow
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
