Job Description:
Account Management
- Strive to exceed client expectations and maintain strong and trusted relationships internally and externally. Work with client account team to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts
- Proactively identify potential obstacles internally and externally and navigate the organization to address and resolve issues
- Establish strong working relationships with internal teams and client leadership team, fostering a collaborative, energized internal account team
- Produce and interpret project and financial reports for internal and external reference/communication
- Ensure compliance with operational processes and demonstrate growing understanding and implementation of internal processes. Manage weekly revenue forecasts/opportunities.
- Develop comprehensive understanding of revenue recognition models and contractual billing/invoicing types to support finance and forecast accuracy. Manage monthly invoices and payment follow-ups to minimize the days outstanding
- Partners with sub-practice Project Managers/Project Leads to understand timeliness and provide delivery of quality of client deliverables, reports, change requests and proposals
- Support Sr Account leads to manage the Salesforce account review plan, account map and account health updated monthly
Account Growth Support
- Ability to listen to client needs through probing, identify potential selling / revenue opportunities and escalating to Sr Account Director (or CP)
- Manage SOW renewals /change orders with the client and Merkle legal teams
- Support account management team in researching and gathering market intelligence, strategic analysis, and proposition development to increase business opportunities for Merkle
- Develop a working knowledge of Merkle GTM (Go To Market) strategies
Location:
New delhi
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
Similar Jobs
Food • Other • Agriculture
The Senior ABM Manager at Autodesk will lead growth initiatives for targeted accounts, collaborating with sales to align marketing strategies. Responsibilities include executing account-based marketing campaigns, nurturing customer engagement, managing executive programs, and analyzing the success of ABM efforts.
Top Skills:
Salesforce
.png)
Fintech • Consulting
In this role, you will oversee relationships with key clients, ensuring their needs are met, promoting company solutions, and maintaining long-term partnerships. Responsibilities include developing trust, resolving customer issues, generating new sales, and preparing reports using key account metrics.
AdTech • Marketing Tech
The Senior Account Manager will lead content projects, coordinating cross-functional teams to enhance brand presence and achieve business objectives. Responsibilities include creating content strategies, writing engaging copy, conducting market research, and analyzing content performance metrics.
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
