Sr. COORDINATOR SALES EXECUTION

Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.

• To Meet/visit customers as per portfolio to maintain/Develop as per LKA threshold.

• Continuously improving the customer portfolio by securing new accounts and removing underperforming accounts.

• Ensure regular updates of all activities in Salesforce.

• Review customer performance with Sales Manager and define appropriate actions.
  Where appropriate for their market serve as specialists for a segmented vertical

• Prepare and conduct visits, report and follow-up on visits. 
  • Conclude contracts for MR customers (proposal, negotiation, closing) Record commitments 
  (tender tracking/commercial)

• Drive CU business for foreign MRs and adhere to Push-Pull process.

• Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)

• Provide feedback on the market including rates, competition activities, 
  market conditions etc to all relevant stakeholders.

• Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.

• Provide clear info to Sales Coordination regarding handover to Customer Service.

Mandatory: Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume).

1. Which freight forwarders in Delhi/NCR and North India have you 
   handled directly, and how do you map their decision-making structure?
2. How would you position Hapag-Lloyd against competition considering 
   rail connectivity, transit time, and total logistics cost?
3. While working in North India, unlike Port Side - you must deal with 
   various stakeholders to make things work for your customer and 
   their business needs, will you be able to collaborate with them, rather than works in silos?
    

• 20 years of experience in the maritime industry or equivalent 
  combination of education and experience

• Experience in Sales and/or Customer Service functions.

• Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others.