O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.
Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.
Job Purpose
The primary responsibility is to facilitate superior guidance to customers on program implementation. This position requires close contact with new customers, Sales Representatives, and IT personnel. A great attitude and adaptability to change are critical factors. A proven history of exceptional customer service is essential. The position has a critical impact on client’s program launch. A proven history
of exceptional customer service is essential.
Primary Job Responsibilities
Ability to operate independently with near to minimal supervision
Assists clients in implementing successful recognition programs in time zone relevant to respective country
Demonstrate the software efficiently and in a way that best caters to client needs
Listens, analyzes, researches, and resolves set-up related requirements. Logs a case in the system and communicates the resolution of the concern(s) to the client.
Builds relationships with primary contacts clients ensuring successful program launch
Gets customers to communicate back and relays that information to internal departments
Liaisons effectively with Sales department to learn about committed expectations
Collaborates cross functionally and works towards a common goal of a happy customer
Shares best practices, strategies and ensures great engagement through client lifecycle
Contributes to continuous process improvement by defining goals, eliminating manual tasks and monitoring progress.
Skill Sets
Essential
Excellent communication (Strong English skills)
High customer Orientation
Team Player and Self starter
Good interpersonal skills
Time management
Presentation skills
Tech Savvy
Desirable
Analytical ability
Emotional intelligence to help empathize with customer needs
Qualifications and Experience
Minimum Qualifications - Bachelor’s Degree
Preferred/Additional Qualifications - MBA/Post Graduate in Commerce/HR/IT Operations
Minimum Experience - 3-5 Years
Industry preference - Corporate - B2B Business model / Global MNC
