Description and Requirements
• Review Google for missing data elements.
• Initiate request for medical via system.
- Ability to prioritize and maintain quality.
• Clear and accurate written and verbal communication (Scripted and Templatized) with stateside resources by email
• Ensure assigned targets are met in accordance with SLA and Internal standards.
• Ensure quality of transaction is in compliance with predefined parameters as defined by Process Excellence
• Work as a team member to meet office goals to obtain disability's vision while demonstrating core values and meeting key measures.
• Ability to communicate effective with stateside stakeholders via emails & calls to have logical discussion.
• Analyze, validate and process transactions as per Desktop procedures (L3 & L4) for complex & non-complex work types.
• Ensure adherence to established attendance schedules.
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What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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