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Acts as Technical SME and primarily responsible to manage and support integrations on multiple Enterprise Integration cloud platforms - Mulesoft, Axway or IBM Integration Bus.
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Incident management, Service Requests, monitoring operation metrics & Alerts.
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Troubleshooting and resolution of issues in all environments.
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Implement bug fixes and continuous improvements for Incident reduction.
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Implement monitoring and alert mechanisms.
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Support monthly patching of Integration platforms.
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Supporting Project teams and other business stakeholders.
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Design and implement integration solutions using best practices for various applications and systems.
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Enforcing and implementing defined policies and checklist for successful project transition (KT).
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Responsible for the technical quality, governance (ensuring compliance) and operationalization of the integration solutions.
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Support the EI Architecture team to plan and implement upgrades and migrations of current platforms in accordance with the technology roadmap.
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Cadence with the EI Architecture team to keep them apprised of assigned tasks and seek their consultation as necessary.
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Managing Support KPIs and Interface repository up to date.
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Provide technical help to support offshore teams and external partner resources.
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Support new platform use cases and on-board them as applicable.
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Collaboration with Partner and Product vendor teams.
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Create and maintain documentation as required.
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Flexible on-call/weekend support rotation as applicable.
What we look for
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Bachelor's degree in IT or similar Technology related degree.
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Minimum 10 years of development and/or support experience in the integration platforms.
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Strong experience with Mulesoft Platform and CI/CD deployment tools, preferred Azure DevOps.
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Strong experience with MFT products and configuration, preferred Axway ST.
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Good Experience with SQL skills and SSL Certificate management.
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Experience in implementation of DevOps, CI/CD configuration, automation etc.
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Must have good understanding of Integration, API architecture and Cloud platforms.
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Strong collaboration with multiple project teams and troubleshooting skills.
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Provide technical help to support, build teams as applicable.
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Should be a quick learner and be ready for cross skilled training.
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Must be a great team player.
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Mulesoft or related Integration Certifications.
