Sr Lead, Infra EUC

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Position : Sr. Lead, Infra EUC
Responsibilities
Responsibilities will include the engineering, security hardening, and management and automation of the infrastructure that supports mobile device management solutions
· Assess, architect, design, and implement Mobility, MDM, and end user computing management solutions with a variety of tablets, smart phones, desktops and laptops
- Support the deployment of mobile devices configurations for enrollment processes, troubleshooting implementation and connectivity issues, providing ongoing operational support of mobile devices and mobile applications.
- Prepare instructions for partners to activate, enroll, and set up mobile devices for utilization
- Manage MDM infrastructure to support and manage partner mobile devices (iOS and Android). Will run activity, performance, and compliance reports on mobile devices within the MDM.
- Provide support for the JAMF MAC OSX configuration profiles and standards.
- Support the various application teams in their integrations or adoption of JAMF based applications for macOS by providingguidance to internal application packaging resources.
- Determine the most efficient methodology and path for securing the mobile infrastructure to include assessing technical configurations and security settings for mobile devices.
- Validate compliance and configuration management impacts in UAT and promote to production.
- Recommend cross functional configurations between MDMs (currently Intune and JAMF ).
- Implement best practices for projects moving forward as well as suggest and operationalize changes to current environment.
- Understand threats to mobile ecosystems and can help design security solutions and controls in support of mobile environments.
- Evaluate, recommend, and support configuration changes, enhancements, and modifications to the mobile environment.
· Develop, implement, and own technology control standards for both mobile/PC hardware and software, which includes standards for estimating, architecture, development platform, design, development, testing and deployment
· Serve as an advisor to technology and business stakeholders by understanding core MDM processes and priorities. Then drive to provide endpoint capabilities which will best enhance the stakeholders' working experience.
· Contribute to and review solution design documents to ensure innovation, security, and business requirements are met while also keeping a keen eye on improving user experience with endpoint technology
· Collaborate with internal partners or vendor teams as needed (e.g. technology, architecture, information security, network, identity management)
- Actively participates in operational activities including:
- Execution of deployment operations to monitor and improve on pre-release, upgrades and current versions of software.
- Evaluating compatibility of programs with existing hardware and/or software features.
- Development of protocols to support established standards.
- Interacts with internal and external peers and managers to exchange complex information related to MDM technologies in scope.
- At times, may receive escalations to assist with incident resolution
Qualifications
· Overall 15+ years of Industry experience
· 8+ years’ experience with Mobile Device Management
· Experience with a Mobile Device Management system (JAMF, Intune, etc.)
· Experience with the remote deployment and management of OSX, iOS and Android devices
· Experience with ITSM Tools for incident, change, and service request tracking.
· Experience with working multiple projects
· Working Knowledge of Wired and Wireless Networking.
· Working knowledge of Network concepts: TCP/IP, DNS, DHCP, VPN and troubleshooting connectivity.
· Strong troubleshooting, problem solving and creative thought-processing skills.
· Must be able to communicate effectively and cooperatively with end-users, IT staff, management and vendor support personnel.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees.  In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.