Your main responsibilities include:
- Ensuring compliance with HERE processes, quality standards, regulatory, and customer requirements. Being the ambassador of Quality Assurance.
- Pushing the standardization agenda in execution by looking for ways to standardize ways of working, quality gates checklist implementation and quality scorecards and dashboards for related domain.
- Serving as the main point of contact related to focus domain for multi-topic quality discussions with internal teams and customers where required.
- Coordinating Quality Improvement Program planning and execution across teams and functions.
- Identifying quality issues and patterns. Looking for improvement opportunities,facilitating quality improvement discussions, risk management, and escalating critical risks when needed.
- Consolidating and reporting on the Quality Improvement Program status and quality health.
- Driving resolution of customer issues and promoting systemic improvements.
- Collaborating with Customer Program Management, Customer Success Management, Engineering, Product, other domain specific quality teams and other key stakeholders.
You are a strong fit for the role if you possess the following skills, experience and competencies:
- 12+ years of total work experience, with 5+ years of experience Software Product or related companies
- Ability to be a Systems thinker with a Change Agent Mindset with positive energy .
- Deep understanding of a company's product portfolio, technology, stakeholders, and customer use cases.
- Strong project management skills, communication, and stakeholder management skills.
- Proficiency in quality tools (Pareto, Histogram, 8D, FMEA, etc.), MS Office, Atlassian, and AI-powered tools.
- Understanding of cultural nuances of doing business in Japan.
- Demonstrated success in customer engagement and driving cross-functional initiatives.
- Proactive, detail-oriented, and passionate about quality and continuous improvement.
- Fluent communication skills in Japanese and English
Who are we?
HERE Technologies is a global leader in location data and technology, committed to driving positive impact for our people, customers, and communities. As part of our Quality Excellence strategy, we are introducing the Quality Champion (QC) role—a senior, cross-functional leader dedicated to raising quality standards, driving improvements, and ensuring customer success across multiple programs.
The Quality Champion will be the single point of accountability for end-to-end quality execution and coordination, working closely with internal and external stakeholders to deliver measurable outcomes and foster a culture of quality. We envision several QC leads who support key external engagements and internal efforts organized by priority and common elements.The Quality Champion will partner with multiple stakeholders from the account team (CPM, CSM etc.) to Product & Technology and Sales teams to drive their objectives. We invite you to be a change agent and a champion of the Quality effort at HERE.
