Provide L2/L3 production support and enhancement delivery for a large-scale Salesforce Service Cloud environment. Troubleshoot Apex, Flows, integrations, Omni-Channel, Amazon Connect, and production issues; develop scalable solutions using Apex, declarative tools, LWC, APIs, Platform Events, and asynchronous processing. Enhance Experience Cloud and Knowledge, support Agile delivery, document solutions, review code, mentor junior developers, and collaborate directly with business and technical stakeholders.
This is a remote position.
Senior Salesforce Developer
Service Cloud & Amazon Connect | L2/L3 Support & Enhancement Projects
Production Support (L2/L3)
Location: Canada (Remote)
Experience: 6-10 Years (5+ Years of Hands-on Salesforce Development Experience)
Shift: Aligned with US Client Business Hours (Eastern/Pacific Time Zones)
Engagement: Client-Facing Role with Direct Interaction with Business and Technology Stakeholders
About the Role We are seeking a Senior Salesforce Developer to support a leading North American organization operating a large-scale Salesforce Service Cloud environment. The platform supports customer service operations across multiple brands and regions, including case management, customer self-service portals, knowledge management, refunds, and omni-channel contact center operations powered by Amazon Connect and Salesforce integration.
This role combines L2/L3 production support responsibilities with ongoing enhancement and project delivery work. The successful candidate will serve as a key technical contact, partnering closely with client stakeholders to troubleshoot issues, deliver new capabilities, and maintain platform stability and performance.
Production Support (L2/L3)
- Manage incidents through resolution, including analysis, root cause identification, remediation, and stakeholder communication.
- Troubleshoot Apex, Flow, and integration-related issues, including governor limits, concurrency conflicts, recursion challenges, and bulk-processing defects.
- Diagnose and resolve case routing and assignment issues involving Omni-Channel, queues, Email-to-Case, and metadata-driven routing configurations.
- Investigate Amazon Connect and Salesforce integration issues, including contact flows, screen pops, call logging, and agent routing.
- Analyze production logs and platform diagnostics to determine underlying causes of system behavior and failures.
- Identify and resolve configuration inconsistencies across development, staging, and production environments.
- Design and develop solutions using Salesforce declarative tools, Flows, Apex, and Lightning Web Components (LWC).
- Build and maintain integrations with enterprise applications using REST, SOAP, and GraphQL APIs, Named Credentials, Platform Events, and asynchronous processing patterns.
- Enhance Experience Cloud portals and Salesforce Knowledge capabilities, including multilingual support where applicable.
- Contribute to contact center enhancements involving Amazon Connect, messaging channels, and Omni-Channel routing.
- Develop scalable, secure, and well-tested solutions following Salesforce best practices and coding standards.
- Participate in requirements discussions and solution design sessions with business and technical stakeholders.
- Recommend solution approaches, documenting trade-offs and implementation considerations.
- Support Agile delivery processes and maintain accurate Jira updates, documentation, runbooks, and root-cause reports.
- Review code, mentor junior team members, and promote development best practices.
- Collaborate with distributed teams to ensure seamless knowledge transfer and operational continuity.
Requirements
- Required Skills
- Salesforce Development
- 5+ years of hands-on Salesforce development experience.
- Strong expertise in Apex, SOQL, SOSL, Flows, and Lightning Web Components (LWC).
- Case Management
- Omni-Channel Routing
- Email-to-Case
- Entitlements & Milestones
- Salesforce Knowledge
- Customer Portals
- User Access & Security
- Sharing & Visibility Models
- REST APIs
- SOAP APIs
- GraphQL APIs
- Platform Events
- Named Credentials
- Asynchronous Apex
- Salesforce Governor Limits
- Bulkification & Performance Optimization
- Order of Execution
- Security Best Practices (CRUD, FLS, Sharing, SOQL Injection Prevention)
- Salesforce DX (SFDX)
- SF CLI
- Metadata Deployment & Release Management
- Proven experience supporting large-scale, high-volume Salesforce environments.
- 5+ years of hands-on Salesforce development experience.
Benefits
Exavalu also promotes flexibility, adapting to the needs of employees, customers, and the business. It might be part-time work, working outside normal 9-5 business hours or working remotely. We also offer a welcome back program to help individuals return to the mainstream after a prolonged absence due to health or family reasons.
At Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, colour, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We nurture a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career.
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