Leads a team of software professionals, focusing on design, development, testing, and improvement of software systems while handling escalated customer complaints.
JOB DESCRIPTION:
Main Purpose of the Role
Leads/supervises a team of 2 or more professionals; first level manager of a work team that could comprise professionals, technical and/or administrative staff.
Typically without budget or hire/fire authority.
Focuses on mentoring, coaching, and coordination.
Responsible for designing, developing, implementing and updating electronic data systems in accordance with the needs of the organization.
Main Responsibilities
- Coordinate the design development, coding, testing, and debugging new software or significant enhancements to existing software.
- Liaise with technical staff to understand problems with software and develops specifications to resolve them.
- Activities include evaluating, scheduling and resourcing development projects, investigating user needs, writing, testing and maintaining computer programs, and preparing systems
- Deals with escalated customer complaints and develops suggestions for improvements and enhancements.
- May articipate in the development of software user manuals.
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:IT Services & Solutions Delivery
DIVISION:CRM Cardiac Rhythm Management
LOCATION:India > Mumbai : BKC Building
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:Not specified
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Top Skills
Electronic Data Systems
Software Development
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