The role involves providing technical support for Blue Yonder Retail solutions, troubleshooting cloud infrastructure issues, and ensuring system stability and data integrity. Responsibilities include managing customer queries, performing root cause analysis, and coordinating with various teams during upgrades or issues.
Scope:
- Position is focused on supporting various Blue Yonder Retail solutions in Host / ERP space across Retail and Manufacturing verticals.
- The candidate will work in an integrated delivery model focused on delivering stable, scalable, and efficient solutions that align legacy systems with evolving business needs.
- Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
Technical Environment:
- Software: RDBMS (Oracle PL/SQL, MS SQL server), Windows, Unix.
- Application Architecture: Scalable three tier web application.
- Cloud Architecture: BY Private cloud, MS Azure
- Frameworks/Others: Tomcat Apache, python, Jenkins, Oracle
What you’ll do:
- Understands how BY solutions can be configured to better facilitate client business processes.
- Be able to understand customer issues and take appropriate approach to resolve the same.
- Own and resolve all severity cases for Europe/US customers
- Work with Cloud team and resolve technical issues related to cloud services like compute, storage, networking, databases, and security.
- Troubleshooting problems with cloud infrastructure, applications, and data, while monitoring cloud environments, configuring settings, and collaborating with internal teams
- Adheres to Service Level Agreement and evaluates Incidents to determine if they are likely to reoccur.
- Reviewing SLA reports that are prepared by Project Manager / sent to Service Delivery Managers
- Perform Root Cause Analysis and permanent fixes
- Adheres to priority-based management based on impact + urgency
- Maintain knowledge of customer solutions and customization.
- Co-ordinate with various teams like BY product development, consulting and different vendors and customers or during upgrades or patch updates.
- Utilize instant messenger and other tools to collaborate globally.
What we are looking for:
- Bachelor’s degree (B.E/B.Tech/M.Tech Computer science or related specialization) and minimum 5 to 8 yrs
- years of experience as a support analyst.
- Hands-on support experience and background in PL/SQL, Oracle database.
- Hands-on Support experience in Unix Batch scripting.
- Strong communications skill and should be able to communicate effectively with the global stakeholders.
- Strong experience in support activities and handling customers.
- Experience with Agile, Scrum & DevOps.
- Retail and Supply chain domain experience
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Top Skills
Azure
Jenkins
Ms Sql Server
Oracle
Pl/Sql
Python
Shell Scripting
Tomcat Apache
Unix
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