Sr. Technical Account Manager

About the Role:

As a Senior Technical Account Manager (TAM) at CrowdStrike, you will be a trusted advisor and technical partner to our most strategic customers. This role is all about building strong relationships, delivering expert guidance, and ensuring the long-term success and security of our customers' environments. You’ll work closely with Security, Product and IT teams to proactively resolve complex technical challenges, and help customers maximise the value of our platform.

In this role, you’ll combine deep technical knowledge with strong communication and customer management skills to provide tailored support and strategic planning. You will serve as a bridge between customers and our internal teams, helping to prioritize issues, share product feedback, and advocate for customer needs.

Success in this role requires a proactive mindset, a passion for cybersecurity, and the ability to navigate complex technical environments with confidence and care.

What You’ll Do: 

• Serve as primary technical contact and augment our customer support teams

• Onboard new Elite Enterprise customers to the CrowdStrike platform.

• Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction\

• Lead efforts with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.

• Leads meetings with Product Leadership to ensure customer must-have features and impacting issues are addressed

• Be the solution expert from the front lines of the SOC to the C-suite.

• Research complex technical issues in a timely manner and follow up with recommendations and action plans.

• Drive escalations with executive management and stakeholders

• Lead cross-functional groups to achieve resolution for any escalated issues.

• Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues

• Create knowledge content and systems to capture new learning for reuse throughout the company and user base.

• Lead technical communications within the team to share best practices and learn about new technologies and complimentary security applications.

• Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory

• Conduct and lead quarterly onsite briefings with customers and executive staff.

• Participate in a corporate mentorship program.

What You’ll Need: 

• Bachelor’s Degree or equivalent experience

• Industry recognized security certification

• Experience working with all supported operating systems

• Knowledge of enterprise web technologies, security and cutting-edge infrastructures

• Network infrastructure experience

• Security Operations Center working knowledge and experience

• Excellent customer service skills and ability to quickly establish technical credibility with customers

• Excellent communication skills, written and verbal with the ability to effectively communicate at all levels.

• Experience working independently to determine methods and procedures on new assignments

• Demonstrable problem-solving skills

• Collaborative attitude

• Commitment to customer success

Bonus Points:

• Experience with cloud platforms (e.g., AWS, Azure, GCP)

• Familiarity with SIEM tools and log analysis (e.g., Splunk, QRadar)

• Industry-recognized security certifications (e.g., CISSP, CISM, GIAC)

• Scripting knowledge (e.g., Python, PowerShell, Bash)

• Experience working with APIs for integration and automation

• Deep expertise in Windows, Linux and Mac platforms

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