What success looks like in this role:
- Monitor customer's network for auto generated incidents via Service now and network monitoring tools.
- Review and general cleanup of incident queue.
- Ensure timely resolution to trouble tickets.
- Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA.
- Follow up with 3rd party vendors e.g. ISP vendors and network OEM’s
- Responsible for troubleshooting network routers and switches to isolate the trouble and take appropriate actions to resolve it.
- Handle changes to the infrastructure involving VLAN’s, port configuration, switch configurations, etc.
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Provide support for highly complex Network Upgrades and Network Migration activities.
- Perform root cause analysis and diagnosis of highly complex networking problems.
#LI-CM1
You will be successful in this role if you have:
- Candidate should have an overall experience of 6+ years.
- Enterprise Networking and security (Routing and Switching protocols, network architecture, connectivity options, network management, remote access, data security, standards and compliance, identity management, log management etc )
- Implementation of networks.
- Extensive experience in working with the following:
- Cisco routers, Catalyst switches, Nexus switches, WLCs & Meraki devices
- HP, Aruba switches, routers & WLCs
- Cisco ISE, Cisco DNAC
- SD WAN – Silver peak, Velo cloud etc.
- Working Knowledge on Public Clouds like Azure, AWS, Google
- Good level of understanding on the virtualization concepts.
- Ensure delivery of the infrastructure solutions designed as per scope & project timelines, through right set of internal/external partners.
- Expert level Internetworking Troubleshooting experience.
- Automate tasks and monitor their effectiveness.
- Good understanding of troubleshooting tools such as Packet tracer, Wireshark, etc.
- Expert level knowledge in the following: - IP internetworking, LAN/WAN/WLAN
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
