Staff Inbound Product Manager - Knowledge Graph

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team:
Part of platform AI experiences group which builds AI products such as VA, AI agent, AI Search, Predictive Intelligence etc.
The Intelligent Services team is at the forefront of redefining how enterprises harness AI to deliver meaningful outcomes. Positioned within ServiceNow's AI Innovation org, it unifies AI Search, Knowledge Graph, advanced Conversation Mining and Clustering. It is the connective tissue that advances our enterprise search capabilities, help customers uncover new agentic opportunities, drive value, and enable real-time performance and CSAT measurement. Together, the Intelligent Services layer forms the foundation for Now Assist and Agentic AI, giving ServiceNow a unique advantage in delivering AI that truly knows customers business.
What you get to do in this role:

• Drive product strategy for Knowledge Graph and how Knowledge Graph enables the generative AI or traditional AI experiences across ServiceNow's product suite
• Own the end-to-end product lifecycle, from ideation to roadmap definition, execution in collaboration with ML research, engineering, UX research, and design partners
• Drive customer pilots and work with GTM teams to enhance adoption of Knowledge Graph with clearly defined usage, quality and adoption metrics
• Partner with other product teams to drive adoption of Knowledge Graph and Generative AI capabilities.
• Develop strategic communication tailored to diverse audiences-internal and external, technical and non-technical.
• Continuously evaluate the market and competitive landscape and the user and customer feedback into product strategy and eventual roadmap
• Overall, you will have the opportunity to translate complex, ambiguous problems into product features loved by customers

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 6+ years of AI product management experience, experience in B2B products is a plus but not mandate.
• Deep understanding of AI use cases and their applications across enterprise software products or experience building Knowledge Graph, Generative AI, NLP, virtual agent, or search capabilities is a plus
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Drive solution development through big-picture solution development
• Ability to serve as a team lead and coach employees at lower levels

FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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