The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
What you need to know about the role-This is a Staff Engineer role within the RaaS AES team, focused on leading platform-scale initiatives that improve reliability, automation, and intelligent support across our Risk-as-a-Service products. We’re looking for a highly experienced professional who combines strong technical expertise—especially in AI and systems engineering—with leadership capabilities to drive strategic, hands-on projects.
You’ll be responsible for building value-added tools that enhance observability, scalability, and operational efficiency. Your AI experience will play a key role in enabling smarter operations and reducing manual effort across engineering and support teams. This role demands end-to-end ownership: executing technical work, ensuring timely delivery, and aligning with stakeholders to drive impactful outcomes.
Job Description:
Essential Responsibilities:
- Acts as a project or system leader, coordinating the activities of other engineers on the project or within the system
- Determines the technical tasks that other engineers will follow
- Actions result in the achievement of customer, operational, program or service objectives
- Proactively improves existing structures & processes
- Exercises judgement in reconciling diverse and competing priorities (time, quality, complexity risk) to identify optimal solutions to problems
- Notices patterns and condenses repetition into densely meaningful generalized solutions
- Collaborates with management to set/improve standards for engineering rigor
- Trusted to represent PayPal, Inc to the outside world via interactions with partners, customers, or industry organizations
Minimum Qualifications:
- Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.
Additional Responsibilities & Preferred Qualifications:
Meet our team
The RaaS AES Team is part of PayPal’s Engineering Platforms & Risk as a Service (RaaS) pillar. We are a dynamic group of engineers committed to operational excellence, innovation, and delivering high-quality solutions that empower PayPal’s risk products globally.
Our team focuses on building tools and platforms that streamline workflows, enhance observability, and drive automation across critical operational processes. We work closely with cross-functional teams, including product managers, data scientists, and DevOps engineers, to ensure seamless collaboration and impactful results.
Your way to impact
Lead and execute strategic projects to develop tools that enhance observability and scalability.
Take full ownership of initiatives, ensuring progress, accountability, and timely delivery.
Collaborate on AI-driven solutions to tackle complex operational challenges and improve workflows.
Mentor and guide junior engineers while contributing to hands-on development.
Your Day-to-Day
Leadership and Execution- Lead and deliver backend engineering initiatives that enhance the scalability, reliability, and observability of PayPal’s Risk-as-a-Service (RaaS) platform.
- Own projects end-to-end — from design and planning to implementation and rollout — ensuring measurable operational improvements.
- Collaborate with cross-functional teams to define technical strategies, drive automation, and align platform capabilities with RaaS goals.
- Mentor engineers and promote best practices in system design, performance, and operational excellence.
- Design and build backend systems and internal tools in Python and Java to improve monitoring, automation, and overall platform efficiency.
- Develop and integrate AI/ML-powered solutions that enable intelligent observability, predictive operations, and reduced manual intervention.
- Enhance reliability through better logging, alerting, and data-driven insights using tools such as Datadog, Splunk, and Looker.
- Lead debugging, root-cause analysis, and resolution of complex production issues across RaaS systems.
- Identify opportunities to streamline workflows, eliminate redundancy, and scale platform capabilities.
- Partner across engineering, data, and operations teams to ensure RaaS services run efficiently and evolve with business needs.
- Foster a culture of automation, resilience, and continuous improvement within the platform organization.
What do you need to bring-
8+ years of software engineering experience, with a proven track record of driving and delivering complex, cross-functional technical initiatives at scale.
Deep expertise in system design and architecture, particularly in cloud environments (AWS preferred), with a strong understanding of microservices and distributed systems.
Hands-on experience with AI/ML concepts and frameworks (e.g., PyTorch, TensorFlow, scikit-learn), especially applied to DevOps, observability, support automation, or intelligent data solutions.
Strong programming skills in Python and Java, with proficiency in SQL and experience working with data platforms such as BigQuery.
Solid understanding of algorithms, data structures, and machine learning pipelines, including experience with LLMs, RAG frameworks, and model deployment strategies (e.g., MCP servers, vector databases).
Demonstrated ability to influence through technical strategy, mentor engineers, and align cross-team efforts toward platform goals.
Strong sense of ownership and accountability, with the ability to drive outcomes in ambiguous environments and under evolving priorities.
Experience in refactoring or modernizing legacy systems, balancing performance, reliability, and maintainability.
Familiarity with monitoring and BI tools (e.g., Datadog, Splunk, Looker, Tableau, Power BI) to support data-driven decision-making and visibility.
Excellent collaboration and communication skills, with comfort navigating fast-paced, high-change environments and cross-functional dynamics.
**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
Subsidiary:
PayPalTravel Percent:
0PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
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