Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
About the Role:
We're looking for a senior Site Reliability Engineer (SRE) to join our Platform Engineering team. Someone who is equally at home writing production Go as they are designing cloud infrastructure. You'll build the standards, frameworks, automations, agentic workflows, and self-service capabilities that make engineering teams autonomous while maintaining enterprise-grade reliability and security.
Our Platform SRE team creates the systems and processes that scale engineering excellence: from incident response frameworks and technical standards to purpose-built tooling and automation that eliminates support dependencies. You won't just define standards; you'll implement them in code. Whether that's a Kubernetes Operator that enforces service readiness criteria, a CLI that surfaces SLO health across the fleet, or an internal platform service that automates task execution, you'll ship software that multiplies your team's impact across hundreds of services.
You'll collaborate with feature teams as an expert advisor and standard-setter, helping them build operational maturity while maintaining oversight of our multi-tenant, multi-cloud infrastructure.
Responsibilities:
Early Partnership (10%): Review RFCs and PRDs to prevent downstream issues; provide architectural guidance during planning phases, including API design and service contract review
Platform Tooling & Automation (40%): Design and build internal Go services, CLIs, and automation pipelines that replace manual processes and eliminate support dependencies
Incident Excellence (20%): Design incident response frameworks, escalation procedures, and comprehensive playbooks; build tooling that automates runbook steps and accelerates MTTR, and participate in our on-call program
Standards & Architecture (20%): Define technical standards and operational frameworks, then codify them as enforced policy through admission controllers, operator logic, pipeline gates, etc. Automate policy enforcement not just authoring documentation.
Service Ownership Coaching (10%) — Guide teams through ownership maturity, scorecard compliance, and operational best practices
Requirements:
5+ years in DevOps/SRE roles with a track record of transforming operational models
Production Go experience: you write Go regularly, understand its concurrency model, and are comfortable owning Go services in production
Kubernetes depth: operational expertise plus the ability to extend it: you understand the controller-runtime model and could write or maintain a Kubernetes Operator
Cloud & Infrastructure: expert-level AWS, Terraform, and multi-cloud architecture; strong cost optimization instincts
Production Excellence: deep incident management, RCA processes, and on-call system design experience
Software engineering fundamentals: API design, testing, observability instrumentation, and service lifecycle ownership; you treat internal tooling with the same rigor as customer-facing software
Standards & Documentation: strong technical writing; able to create operational procedures that teams can self-execute
Architecture & Planning: RFC/PRD review experience; you catch operational problems at design time
Collaboration & Coaching: track record of enabling team capabilities through tooling and knowledge transfer, not just doing work for teams
Nice to Haves:
Experience building Kubernetes Operators, controllers, or admission webhooks (controller-runtime, kubebuilder)
Contributions to open source infrastructure tooling
AWS Solutions Architect Professional or equivalent GCP/Azure certifications
Kubernetes certifications (CKA, CKAD, CKS)
Background in platform engineering, developer experience, or internal developer portals (Backstage, etc.)
Experience with GitOps patterns (ArgoCD, Flux) and policy-as-code tooling (OPA, Kyverno)
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
