Staff Technical Product Manager – EDGE DT Customer Solutions

The role is responsible for effective wing-to-wing Product Management of Digital Technology lifecycle from: a) coordinating reliable existing technology day-to-day Support & Operations, ensuring Cybersecurity & SOX compliance, leading strong Change Management, effective Enhancement/continuous improvement, tracking Utilization & legacy technology decommissioning/Application Simplification; as well as

b) leading new technology (i.e. AI/ML & Gen AI) evaluation, approved use case proof of concept design & testing, timely deployment planning, accelerated program / project management execution of Strategic Customer Master Data Management, Customer Product Platform (PlanOS), Connected Schedule & OTR Project Management Tools that drive consistent & strong technology adoption across the portfolio of DT solutions utilized by EDGE Customer Solutions organization.   

In addition, individual selected for this role must demonstrate consistent record of ability to partner effectively with functional leadership and business teams to clearly define requirements, collaborate and work effectively across GE Vernova DT HQ & BU technical teams to ensure strong delivery of outcomes on time, within scope and budget and of desired quality. Ensure that Agile project management and DevOps application support/operations practices are followed and improved as needed. 

Essential Responsibilities 

Key responsibilities could be: 

• Responsible for overall Technical Product and Program/Project initiatives for EDGE Customer Solutions DT landscape. 

• Execute on the EDGE Customer Solutions technology roadmap that ensures strong Strategic Fit, appropriate cost profile while delivering required business outcomes & performance objectives. 

• Ensure compliance and adherence to all Cybersecurity, Compliance/SOX controls for relevant applications.  

• Ensure Application Operations process adherence and handle/resolve escalations on a timely and efficient basis as required.

• Collaborate with business and functional partners and technology leadership in specifying requirements. 

• Demonstrates excellent business acumen, knows latest industry trends and is looked at as an internal expert on the Technical Product as well as the associated competitive landscape. 

• Drive technology discussion and support agreed strategy in line with business needs 

• Define execution plan and approach based on project scope, expected timeline and available budget/resources. 

• Ensures convergence of functional and technical knowledge. 

• Collaborates closely and effectively with various functional and technical teams often comprising of members of separate organizations to coordinate day-to-day execution as per outlined plan 

• Cooperate with and manage external vendors as required. 

• Ensure pre-defined project management processes and practices are followed. Drive simplification and improvement as necessary 

• Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required. 

• Manage project risks, scope changes and other non-standard events throughout the life of the project. 

• Manage stakeholder communication and progress status reporting. 

• Ensure quality of deliverables is verified and matching stakeholder expectations. 

• Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected.  

Qualifications/Requirements 

• Bachelor's Degree or equivalent knowledge with advanced experience 

• Minimum 5 years experience working within an Enterprise Technology environment.

• Minimum 2 years experience and deep understanding of SOX technology audit practices.

Desired Characteristics 

• Knowledge of Enterprise Systems and Digital Transition & Transformation. 

• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.  

• Experience working with others on a global basis.  

• Applies knowledge to coach and mentor others.  

• Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives.  

• Very strong analytical and strong problem-solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans.  

• Change oriented – actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly.  

• Lean/Agile or related Project Management practices.